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HEATMASTER, INC.
LIMITED WARRANTY
All refractory cement logs manufactured by HEATMASTER, Inc. have a lifetime warranty against
breakage due to heat to the original owner in the original installation.
All other logs supplied from HEATMASTER, Inc. have a 2 year warranty against breakage due to heat to
the original owner in the original installation.
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All metal parts, including burners and grate assemblies are warranted for 5 years.
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All other mechanical parts are warranted for 1 year.
LIMITATIONS
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HEATMASTER, Inc.’s obligations to the purchaser under this warranty is limited to the repair or
replacement of defective part.
Repairs or replacement will be performed by HEATMASTER, Inc. following delivery of the product
by the purchaser to HEATMASTER, Inc.’s facility in Angier, North Carolina. The cost of mailing or
other delivery to HEATMASTER, Inc. shall be borne by the purchaser. The mailing address is:
HEATMASTER, Inc., P.O. Box 1717, 3625 Benson Rd., Angier, NC 27501.
Along with the product, the purchaser shall include a written explanation of the approximate date the
product was purchased, the dealer or person from whom the product was purchased, the date the defect
was first noticed, a description of the nature of the defect, and what the purchaser did, if anything, to
repair or correct the defect.
To the extent allowed by law, any implied warranty of merchantability or fitness applicable to this
product is limited to the duration of this warranty. HEATMASTER, Inc. shall not be liable for loss of
use of this product, loss of time, inconvenience, commercial loss or consequential damages. The remedy
of repair or replacement of a defective part during the warranty period herein specified shall be the
purchaser’s exclusive remedy.
HEATMASTER, Inc. is not responsible for any loss or damages caused by purchaser’s failure to follow
operating and maintenance instructions provided in the owner’s manual.
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Dear Purchaser:
We are pleased that you have selected our product and take this opportunity to assure you that qualified
service is available if required.
Please review and complete the enclosed Warranty/Registration card.
Who gets the warranty?
What is covered?
What is not covered?
DEFECTIVE PARTS OR BROKEN LOGS FOR REPLACEMENTS MUST BE RETURNED TO
THE FACTORY PREPAID ALONG WITH PROOF OF PURCHASE. FACTORY WILL REPAIR OR
REPLACE AT FACTORY OPTION AND RETURN TO PURCHASER FREIGHT PREPAID.
The warranty is limited to the consumer who originally purchased the product.
This limited warranty covers all imperfections in workmanship and material.
This limited warranty does not cover damage resulting from accident, misuse
or abuse, lack of proper maintenance, affixing of any attachments not
provided with the products, or loss of parts. IN NO EVENT SHALL
HEATMASTER, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM MISUSE OR
MODIFICATION OF THIS PRODUCT.
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