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LIMITED WARRANTY AND LEGAL
REGISTERING YOUR UNIT
You must register this product on our website within 90 days of purchase in order to activate the
6-year full unit exchange warranty or be eligible for the extended warranty. If you do not activate
your warranty within 90 days, your MODEL 3 Water Heater will be covered from the date it was
manufactured. Go to our website at www.myheatworks.com/pages/registration to complete the
registration process.
MAKING A WARRANTY CLAIM
If you need to file a warranty claim, you must contact support at info@heatworks.tech in order
to receive a return authorization form for the claim. No exchanges will be issued without a
return authorization number issued by Heatworks. Return shipping for the original product is the
responsibility of the customer, and all returned products must be wrapped and packaged securely
to avoid shipping damage.
A replacement water heater will not ship without Heatworks first receiving and inspecting the
returned product. All replacement water heaters will ship standard ground within one (1) business
day of Heatworks receiving the returned product.
Heatworks may at our sole discretion send a refurbished replacement unit, which has been
restored to original working condition and/or appearance and meets all factory specifications.
Should this occur, a label will be attached to the outside of the replacement unit box identifying it
as refurbished.
If you choose to receive a replacement water heater prior to returning the original product, you
will be invoiced for the replacement unit. The replacement unit will ship within one (1) business
day after payment. The original product should be returned to Heatworks within seven (7) business
days of receiving the replacement water heater. Once the unit has been received by Heatworks,
your credit card will be refunded for the invoiced amount. Refunds will not be processed after
14 days. If you request expedited shipping, you will receive an invoice for the shipping cost. The
replacement unit will ship within one business day after payment is received.
If you have any questions regarding the warranty, please call our customer support team at 888-
506-2821.
MANUFACTURING LIMITED WARRANTY INFORMATION
WHAT THIS LIMITED WARRANTY COVERS
Subject to the terms and conditions set forth in this limited warranty, each MODEL 3 Water
Heater is warranted to the original purchaser at the original address or the authorized transferees
(“Transferee” is defined as any owner of the residence or business which the Heatworks unit
has been installed during the term of this warranty) of such purchaser at the original address
(collectively, the “Owner”), against mechanical or electrical failure of any component solely due
to defects in material or Manufacturer’s workmanship for a period of six (6) years from the date of
original purchase and, leaks due to defects in material or Manufacturer’s workmanship for six (6)
years from the date of original purchase. If Owner cannot document the original date of purchase
with original sales receipt, then the limited warranty period begins on the date the MODEL 3 Water
Heater was manufactured. As Owner’s sole and exclusive remedy, Manufacturer shall replace the
MODEL 3 Water Heater. The MODEL 3 Water Heater is not a consumer product and is not subject to
the protections or limitations of the under state or federal law. Manufacturer’s maximum liability is
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