HELLER HIM10 - Troubleshooting Common Issues

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air block, in which the deficient water indicator turns on in this case. To correct this press the ON/OFF
button again, then the ice maker will work normally.
4. To ensure the cleanliness of the ice cubes, replace the water in the water reservoir at least once per day (or
every 24 hours). If you do not plan on using the Ice Maker for a long time, then completely drain the water
from the unit.
5. If the unit stops working due to water shortage, ‘ice full’ or interrupted power supply, it will remain off for 3
minutes and will resume after 3 minutes has passed.
6. Always use fresh water before starting any ice production, either at initial installation or after a long shut-off
period.
TROUBLESHOOTING
1. PLEASE NOTE: If a power failure occurs due to disconnection of the power cord, or the off power button has
been pushed off during an ice making cycle, small ice chips may form and lodge in the automatic shovel
causing it to jam. If this occurs, the ice chips must be removed by disconnecting the power cord and gently
pushing the shovel to the rear of the cabinet and removing the ice chips, then restarting.
2. Please restart the ice maker by pressing the ON/OFF button. If the ice shovel does not push the ice into the ice
collector after the formed ice drops from the evaporative finger while at the same time the ICE light is on,
check to see if the water tray is horizontal or balanced. If not then adjust by pressing the ice shovel lightly with
your finger. Then restart the ice maker.
PROBLEM
POSSIBLE CAUSE
SUGGESTED SOLUTIONS
The compressor
works abnormally
with a buzzing
noise.
The voltage is lower than
recommended.
Stop the Ice maker and do not restart until the
voltage is as indicated on the rating plate.
Water shortage
indicator
light is on.
1.There is no water
2.The pump is full of air
1. Press the ON/OFF button, fill with water and wait
for 3 minutes. Then press the start button to restart.
When the water has reached the fill line, the ice
maker will restart automatically.
2. Remove the silicon stopper and let several drops
of water run out.
Indicator lights are
not on.
Blown fuse / no power
Replace fuse / Turn power on.
The ice made is too
large with pieces
sticking together.
1. water temperature/ evaporator
is too low.
2. Ice from previous cycle was
left in the water tray.
1. Shift the evaporator/ water temperature a little.
2. Stop the unit right away, restart the unit till the ice
in water tray melt down.
All indicators twinkle
simultaneously.
Water tray is blocked by an ice
cube.
Clear the ice cube under the ice shovel. Pull out
the plug and insert it again, then press the ON/OFF
button. Three minutes later the machine will restart
automatically.