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Warranty Terms
HERO PRODUCTS EQUIPMENT WARRANTY
CONTINENTAL USA & CANADA
Paint Mixers and Shakers
Parts Warranty º – 2 years Labor Warranty ¹ – 1 year
HERO warrants its equipment to be free of material and workmanship defects to the
original user, for the period of one (1) year with an additional one (1) year on parts. This
warranty entitles the equipment owner to on-site parts repair or replacement at no charge
under the conditions outlined in this document. Cleaning and general maintenance are the
responsibility of the owner/operator and are not covered by the warranty. This includes
the replacement of certain parts due to normal wear as determined by HERO.
The warranty is applicable to the original owner and/or location only and is non-
transferable without prior written approval from HERO.
The warranty period begins when the equipment is shipped from HERO’s manufacturing
facilities.
The warranty does not cover damage and repairs to same due to improper use or non-
completion of recommended daily maintenance procedures, unauthorized service and/or
modifications, AC power problems, or other manufacturers’ interfaced equipment. Damage
and subsequent repairs due to fire and other man-made calamities or any acts of God
such as, but not limited to, floods and lightning, are also not covered. All service work
completed by HERO due to damage not covered by the equipment warranty will be billed
at HERO’s standard service rates.
I.C.T.C.’s/HERO’s liability is limited to the repair or replacement of parts found to be
defective and does not include other damages or expenses of any kind incurred in
connection with the purchase and operation of the equipment.
All warranty work requests or claims must be directed to HERO Customer Service at any
of the following:
720 Eaton Way, Delta, B.C. V3M 6J9, Canada
P.O. Box 75, Custer, WA 98240-0075, U.S.A.
Fax: 604-522-8735
Customercare@hero.ca
Help Desk: 800-494-4376, Option 1
º Parts warranty includes shipping via a carrier and service type compatible with the nature of the
equipment failure and as determined by an authorized HERO Customer Service Representative.
When expedited delivery is not warranted, the customer may request and pay for the difference
between such service and HERO’s standard shipping method.
¹ The labor warranty on units covers on-site and travel labor to and from the customer’s location.
An authorized HERO Customer Service Representative must approve all warranty repairs
before any work is performed
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