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Customer Support
If you encounter any problems while utilizing the RocketRAID host adapter, or have any questions about
HighPoint Technologies, Inc. products, please contact our Customer Support or Department.
Troubleshooting Checklist
Before contacting our Customer Support department:
Make sure the latest BIOS, driver and HighPoint RAID Management software has been installed
for the host adapter. The latest updates are available from our website.
Prepare a list of the computer system’s hardware and software (motherboard, CPU,
memory, other PCI-E devices/host adapters, operating system, applications)
Contact Information
HighPoint Headquarters
E-mail address: support@highpoint-tech.com
Phone: 408-942-5800
9:00AM-5:00PM, Pacific Standard Time
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