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• Chances are that the battery has a problem. If the battery
has been built-in, contact service center.
• Ensure that the charger is not defective. If so, replace the
charger.
• If the charger fails to charge, please change or repair it.
Touchscreen error when charging
If there is touchscreen error when charging, try the following:
• If the charging equipment is incompatible with your phone, it
may cause some problems. Use charger supplied and sta-
ble charging equipment.
• Check whether softwares or applications are normal or not.
Restart your phone.
I’ve forgotten my password
If you forget your password, contact service provider.
My PIN is locked
If you enter wrong PIN three times in a row, contact service pro-
vider.
I can’t use the Internet or make calls
If you can’t use the Internet or make calls, try the following:
• Chances are that signal is too weak. Move to an open area
and try again.
• Chances are that the phone is out of service area. Check if
the Internet is available.
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