15
Temperature and Moisture
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Refrigerator or
freezer is too
warm
Temperature control is not set cold
enough.
Adjust the compartment to a colder setting;
allow 24 hours for the temperature to adjust.
Doors opened frequently or left
open.
Limit door openings to maintain the internal
temperature. Check that an item is not
preventing door from closing.
Warm food added recently. Allow time for food and refrigerator to cool.
The space between the back of
the refrigerator and the wall is too
close.
Allow 2" (5 cm) space between the back of the
refrigerator and the wall.
Items against back of
compartments are blocking proper
airflow.
Store items only inside the trim of the glass
shelves; don’t place items against sides of the
compartments or directly in front of any vents.
Refrigerator or
freezer is too
cold
Temperature control is set too cold. Adjust temperature in the compartment to
the next warmer setting; allow 24 hours for
temperature to adjust.
Moisture on
exterior/
interior of
refrigerator
High humidity This is normal during times of high humidity.
Dry surface and adjust temperature to a slightly
colder setting.
Doors opened frequently or left
open.
Keep door closed. Check that an item is not
preventing the door from closing. Level the
refrigerator. See “Level Refrigerator.”
Open container of water in
refrigerator
Cover or seal container
Frost or ice
crystals on
frozen food
Freezer door left open or opened
frequently.
Limit door openings to maintain the internal
temperature. Check that an item is not
preventing door from closing.
Refrigerator is not level. Level the refrigerator. See “Level Refrigerator.”
Items blocking freezer air vents and
preventing proper air flow.
Move items away from rear wall.
Food freezing
in refrigerator
Food placed too close to the air
vent.
Move items away from back and top of the
refrigerator.
Temperature control set too cold. Adjust the temperature to a less cold setting.
Ice
PROBLEM POSSIBLE CAUSE(S) SOLUTION
The ice
maker is not
producing ice,
enough ice,
or cubes are
hollow.
Ice maker is not turned on Press and hold FREEZER for 3 seconds to turn
On/Off the ice maker. See “Using the Controls.”
New installation Wait 24 hours after installation for ice production
to begin.
Kink in the water line Straighten the water supply line.
Inadequate water pressure Contact a licensed, qualified plumber.
For more help, visit www.hisense-usa.com or call the consumer help line at
1-877-465-3566.
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