Q1
Automatic operation
During heating, I turned off the 
product by using the START/STOP 
button.  But the "operation lamp" is 
blinking and the outdoor unit is 
running.
Q1
Auto-fresh defrost
The product stops during heating 
even though it is set to "30    ."
Q3
Q2
The product sometimes fails to 
produce a wind during heating.
Q1
Heating operation
The indoor unit produces a noise that 
goes "shaaahhh" during 
dehumidification.
Q1
Dehumidification
The compressor sometimes 
stops during cooling.
Q1
Cooling operation
A1
Check if the heat
exchanger of the indoor 
unit is covered with frost.  
Wait for 3 to 4 minutes 
until the frost disappears.
A1
That is a noise produced by refrigerant flowing through 
the pipe.
A1
A2
A3
When heating is conducted despite the high outdoor 
temperature, the product may stop to protect its 
equipment.
A1
A1
Cooling when the room 
temperature is low may 
cause the heat exchanger 
of the indoor unit to gather 
.
ć
Q2 A2
AQ
Cold air comes out during a 
dehumidifying operation.
The operation does not stop even by  
setting the temperature higher than  
room temperature on the remote 
controller.
To improve the dehumidification efficiency performs  
quiet fan operation. Therefore the air is cold and it is  
not a malfunction.
It sets to perform dehumidifying operation by setting
the temperature slightly lower than remote controller  
setting.
33
SERVICE CALL Q&A
MODEL 
RAK-18QXD,RAK-25RXD,RAK-35RXD,RAK-50RXD
frost
During an automatic run, switching 
the fan speed selector will not 
change the 
fan speed.
Defrosting is in progress.  Wait 5 to 10 minutes until 
the frost on the outdoor unit disappears.
The "auto-fresh defrost" should be working.  When 
stopped, the product will check its outdoor unit for frost 
and, if there is any frost, conduct defrosting and then 
stop operating.
The product will switch automatically to automatic fan
speed.  You cannot select strong or weak 
fan speed by 
remote control but you can select 
fan speed and quiet.
The product begins with a slight fan 
At the first of the heating, the product will run for 30 seconds 
with a slight fan speed.  When set to strong fan speed, the 
product will begin with a slight fan speed operation, producing 
a weak fan speed  for 30 seconds, and then switch to strong 
.
speed
fan 
"silent fan".
speed during heating even though set
to "Hi fan" or "Med fan" or "Low fan" or