Hitachi StarBoard FX Series

Need help?

Do you have a question about the Hitachi StarBoard FX Series and is the answer not in the manual?

Summary

2. GW-US54 Mini2 W Setup Procedure

3. Device Server SX-2000 WG+ Setup

4. Planex GW-US54 Mini2 W Detailed Setup

Connecting GW-US54 Mini2 W to PC and Network Settings

Planex Wireless Utility Operations and Configuration

Planex Utility Profile and System Settings Configuration

Adding SSID to profile and configuring system parameters.

Planex Utility Authentication and SSID Activation

Setting encryption and activating the SSID profile.

7. Trouble Shooting Guide

SX-2000 WG+ Initial Connection Issues

Troubleshooting steps for when the device server is not displayed.

Wireless Connection Establishment Problems

Steps to resolve issues when the wireless connection fails.

Network Connectivity Diagnostics with Ping Command

Using the ping command to test network status.

Resolving FX;FX-DUO Operational Errors

Recovery process for when the FX/FX-DUO device is not working.

Reinstalling GW-US54 Mini2 W Wireless Driver

Guide to uninstall and reinstall the wireless adapter driver.

This document outlines the setup and troubleshooting procedures for establishing a wireless connection between a StarBoard FX/FX-DUO interactive whiteboard and a PC using specific hardware components. The primary function of this setup is to enable wireless communication for the StarBoard interactive whiteboard, allowing users to interact with the board without a direct wired connection to the computer.

Function Description:

The core function of this system is to provide a wireless link for the StarBoard FX/FX-DUO. This involves two main hardware components: a Wireless USB Device Server (silex technology SX-2000WG+) and a USB2.0 WiFi Adapter (Planex GW-US54Mini2W). The Planex GW-USUS54Mini2W adapter connects to the PC and facilitates the wireless communication, while the silex SX-2000WG+ acts as a device server, connecting to the StarBoard FX/FX-DUO via USB and broadcasting its signal wirelessly. This allows the PC to recognize and interact with the StarBoard as if it were directly connected, enabling the full functionality of the StarBoard Software. The setup ensures that the StarBoard's input (touch, pen, etc.) is transmitted wirelessly to the PC, and the PC's display output can be projected onto the StarBoard.

Usage Features:

The usage of this wireless connection system is designed to be straightforward once the initial setup is complete.

StarBoard Software Integration: The system requires StarBoard Software 9.2 or higher, with the "FX/FX-DUO" board type selected during installation, ensuring compatibility and optimal performance with the interactive whiteboard.
Wireless Connectivity: Once configured, the StarBoard FX/FX-DUO connects wirelessly to the PC, eliminating the need for long USB cables and offering greater flexibility in room layout and placement of the interactive whiteboard relative to the computer.
Device Server Management: The silex SX-2000WG+ device server is managed through a dedicated setup utility, allowing for initial configuration of network parameters such as IP address, subnet mask, and wireless mode (AdHoc). This utility also enables the assignment of a unique SSID for the device server, which is particularly useful in environments with multiple device servers to avoid interference and ensure correct connections.
USB WiFi Adapter Utility: The Planex GW-US54Mini2W USB WiFi adapter comes with its own utility for managing wireless network profiles. This utility allows users to select the appropriate SSID (e.g., "Room1") and activate the connection, ensuring the PC is connected to the correct device server.
SX Virtual Link Software: The SX Virtual Link software is crucial for establishing and maintaining the connection between the PC and the USB device (StarBoard FX/FX-DUO) connected to the device server. It allows users to search for device servers, add broadcast addresses, and connect to the StarBoard. The software provides visual indicators (task tray icons) to show whether the FX/FX-DUO is connected or not, offering quick status checks.
Automatic Reconnection: The system is designed to facilitate easy reconnection. Users can re-establish the connection by running the SX Virtual Link software and clicking on the appropriate USB device entry, or by simply plugging the USB cable back into the SX-2000WG+ after a temporary disconnection.
Flexible Network Configuration: While default IP addresses and network settings are provided, the system allows for customization of these parameters. This flexibility is important for integrating the device into existing network infrastructures where specific IP ranges or subnet masks might be required. Network administrators can adjust these settings to prevent conflicts and ensure smooth operation.

Maintenance Features:

The manual provides several maintenance and troubleshooting features to ensure the system operates reliably.

Driver Installation and Reinstallation: For the Planex GW-US54Mini2W USB WiFi adapter, the manual details the driver installation process, including logging on as an Administrator and disabling firewalls temporarily to prevent installation issues. It also provides instructions for re-setup, which involves uninstalling and reinstalling the driver, a common troubleshooting step for connectivity problems.
LED Indicators: Both the SX-2000WG+ device server and the Planex GW-US54Mini2W adapter use LED indicators to communicate their status. For the SX-2000WG+, a solid green bottom LED indicates wired mode operation, while a blinking green LED signifies a successful wireless connection. For the Planex adapter, a blinking green LED indicates proper wireless connection settings. These visual cues are essential for quickly diagnosing basic connectivity issues.
Device Reset Procedure: The SX-2000WG+ device server can be reset by holding down the reset button while plugging in the power cable until the LED turns red. This hard reset can resolve various configuration or connectivity problems by restoring the device to a known state.
Troubleshooting Steps for SX-2000WG+: The manual outlines specific steps for troubleshooting issues where the SX-2000WG+ is not detected during initial setup (wired connection) or if a wireless connection cannot be established. These steps include checking cable connections, restarting the device server, and verifying LED status.
Ping Command for Network Diagnosis: For more advanced network troubleshooting, the manual instructs users to use the ping command in the Command Prompt to check network connectivity to the SX-2000WG+. A "0% loss" result indicates a healthy network connection, while "100% loss" points to a connection problem, guiding users towards further investigation.
Troubleshooting FX/FX-DUO Connection: If the FX/FX-DUO is not working correctly, the manual suggests a recovery process involving unplugging and replugging the USB cable from the SX-2000WG+, restarting the device server, and ultimately rebooting the PC. These steps aim to refresh the connection and resolve transient issues.
Firewall and Security Software Management: The manual advises disabling firewalls and commercial security software during driver installation to prevent conflicts, highlighting a common source of installation failures.
Support Contact Information: In cases where all troubleshooting steps fail, the manual directs users to contact support, providing a clear escalation path for unresolved issues.
User Account Control (UAC) Prompts: The manual frequently mentions responding to "User Account Control" prompts by selecting "Yes," which is a standard procedure for installing software and drivers on Windows systems, ensuring that necessary permissions are granted.

Hitachi StarBoard FX Series Specifications

General

Multi-touch	Yes
Software	StarBoard Software
Technology	Infrared
Display Size	77 inches
Touch Technology	Infrared
Touch Points	Up to 6
Processor	N/A (connected to a computer)
RAM	N/A (connected to a computer)
Storage	N/A (connected to a computer)
Ports	USB