Advanced Installation Guide
Troubleshooting
69-2329EF—03 24
ASSISTANCE SETUPWIRINGTROUBLESHOOTING
Heat pump issues
cool air in heat
mode, or warm air
in cool mode
• CheckFunction 2: Heat Pump Changeover Valve to
make sure it is properly configured for your system
(see page 14).
Heating and
cooling equipment
running at the
same time (or heat
does not turn off)
• CheckFunction 1: System Type to make sure it is
set to match your heating and cooling equipment
(see page 13).
• Grasp and pull thermostat away from wallplate.
Check to make sure bare wires are not touching
each other (see page 6).
Heating system
is running in cool
mode
• CheckFunction 1: System Type to make sure it is
set to match your heating and cooling equipment
(see page 13).