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Troubleshooting
If the TripMate fails to function as expected, check the list of common
problems below before consulting HooToo representative.
Q: Why I cannot connect to TripMate after changing the SSID password?
A: Please forget the password of the TripMate on your phone 92. If
this doesn’t work, please reset the TripMate for a try. 120
Q: Why the network speed decreases in the bridge mode?
A: This is because it uses the same radio/frequency (2.4GHz) to accept
incoming and outgoing packets from clients as it does to forward those
packets on to the next Wi-Fi router and accept replies. So effectively you
get half the bandwidth, as each packet must go over the air twice - from
the client to the TripMate, then from the TripMate to the Wi-Fi router.
This should be the industry standard with almost all router with bridge
mode. For those who constantly use media streaming or real-time
network gaming, we instead recommend AP mode to expand the
wireless network with less impact to peak performance.
Q: Why I can’t get any internet from TripMate?
A: Firstly please note that the TripMate can create its own LAN but
without full internet access. Then please check if your TripMate is
connected to a wired or wireless network. 38
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