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Troubleshooting:
This Steam Cleaner contains no user serviceable parts. Do not try to repair it yourself.
USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING.
If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at
1-800-944-9200 for further instruction before continuing use.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Steam Mop
won’t run
1. No voltage in wall plug. 1. Check fuse or breaker in home.
2. Blown fuse or tripped breaker. 2. Replace fuse or reset breaker in home.
3. Steam cleaner may not be plugged into the
electrical outlet correctly.
3. Ensure the plug is pushed in securely.
4. The electrical outlet may not be working prop
-
erly, check the fuse or breaker, or consult an
electrician.
4. Check fuse or breaker in home. Replace fuse/reset breaker in
home.
5. The power cord may be damaged. 5. If cord is damaged have it replaced by an authorized service
representative.
6. Does not turn On. 6. Check the On/Off switch to make sure it is in the On position.
Steam mop not
producing steam
1. Twin tank may be empty. 1. Please refer to the “Filling Twin Tanks” section.
2. The twin tank may not be attached correctly. 2. Please refer to the “Filling Twin Tanks” section, and ensure
tank is fully seated.
3. Water Filter may be clogged and needs to be
replaced.
3. Check Water Filter and clean or replace.
4. Thermal protector may turn off pump if trying
to operate steam cleaner before steam indicator
is illuminated.
4. Unplug steam cleaner and allow to cool down
5. Steam path may be blocked. 5. Please refer to the “Clearing Blockages” section.
Microfiber pad
doesn’t pick up
dirt
1. The cleaning pad may already be saturated
with dirt and needs washing.
1. Wash or replace with clean pad. Please refer to the
“Removing Cleaning Pads” section.
WARNING
To reduce the risk of personal injury -
Unplug Steam Mop before servicing
and allow to cool.
!!
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