Troubleshooting
Problem Possible Cause Remedy
The pump does not No electricity Check that the electricity
pump water, & the supply is turned on & that the
motor is not running Plug inserted incorrectly. pump is correctly plugged in.
Circuit breaker is tripped. Reset electricity supply. If the
circuit breaker trips once
more contact a specialised
electrician
Blocked impeller Unplug from the electricity
supply and remove possible
obstructions from the
impeller
Damaged motor Contact Hozelock customer
services for assistance.
Pump has overheated Pump contains thermal
protection - check if pump
case is hot, and if so, allow to
cool
The pump supplies a Pump full of air Unplug from the electricity
limited amount of water supply and disconnect outlet
or the pump does not pump hose, submerge in water and
water, and the motor is allow all air to escape,
running reconnect hose and power.
Obstructed inlet Remove inlet strainer and
foam, clean and replace.
Obstructed pipe/outlet Remove obstructions or kinks
and clean outlet filter.
Worn impeller Contact Hozelock customer
services for assistance.
The pump works only Solid particles prevent Clean inlet and impeller.
intermittently the free rotation of the
impeller
The temperature of the Only use with fluids below
fluid is too high 35ºC
Fluid too dirty. Empty and clean the water
butt, refill with fresh rain/
tap water
Faulty motor Contact Hozelock customer
services for assistance.
Jet of water sprays out Air vent hole operating This is not a problem. The
hole is to allow air to exit the pump to make priming the
pump easier.
Water is leaking from Inlet assembly not tight Tighten
the outlet of the pump enough
Hozelock connector not Re-attach Hozelock
correctly attached connector
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