ENWW Chapter 7 Troubleshooting 191
13.XX.YZ JAM IN
[LOCATION]
alternates with
For help press
A jam has occurred in the specified
location. XX is the jam code, Y is
the device number, and Z is the
device type.
Possible locations include:
● TRAY 1
● TRAY 2
● TRAY 3
Remove jammed media from the
specified location. (See “Jam
causes” on page 205.)
Note
This jam error message also occurs
when the media pickup system fails
to feed media into the printer
(known as a “mis-pick”). If there is
no jammed media, check the pickup
roller and separation pad in the
appropriate tray.
If the message persists after all
jams have been cleared, a sensor
might be stuck or broken. Check all
sensors and replace broken
sensors.
13.XX.YZ JAM INSIDE
[LOCATION]
alternates with
For help press
A jam has occurred in the specified
location. XX is the jam code, Y is
the device number, and Z is the
device type.
Possible locations include:
● REAR DOOR
● TOP COVER
Remove jammed media from the
specified location. (See “Jam
causes” on page 205.)
If the message persists after all
jams have been cleared, a sensor
might be stuck or broken. Contact
an HP-authorized service or
support provider (see “Ordering
parts and supplies and getting
support” on page 242).
13.XX.YZ JAM
REMOVE TRAY 2
alternates with
For help press
A jam has occurred in the duplexer
(tray 2). XX is the jam code, Y is the
device number, and Z is the device
type.
Remove jammed media from tray 2.
(See “Jam causes” on page 205.)
If the message persists after all
jams have been cleared, a sensor
might be stuck or broken. Contact
an HP-authorized service or
support provider (see “Ordering
parts and supplies and getting
support” on page 242).
14.X FEED ROLLER<
ERROR
The rollers in tray X have worn out.
X is the number of the tray:
2 = tray 2
3 = tray 3.
Replace the rollers.
20 INSUFFICIENT MEMORY
alternates with
To continue press
The printer received more data than
can fit in its available memory. You
might have tried to transfer too
many macros, soft fonts, or complex
graphics.
Press (S
ELECT button) to print
the transferred data (some data
might be lost), and then simplify the
print job or install additional
memory.
21 PAGE TOO COMPLEX
alternates with
To continue press
The data (dense text, rules, raster
or vector graphics) sent to the
printer was too complex.
1 Press (SELECT button) to
print the transferred data.
(Some data might be lost.)
2 If this message appears often,
simplify the print job or install
additional memory.
Message Description Recommended action
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