ENWW Printer error troubleshooting 309
Alphabetical printer messages
The following table lists the alphabetical control panel messages. The numerical messages are
listed in the following table.
Table 7-2 Alphabetical printer messages
Message Description Action
Access Denied
MENUS LOCKED
An attempt has been made to modify a
menu item while the control panel
security mechanism is enabled by the
printer administrator. The message will
disappear shortly, and the printer will
return to the Ready or BUSY state.
Contact the printer administrator to change
settings.
Perform a cold reset to clear passwords.
Calibrating...<TEST> The printer is calibrating. No action necessary.
Calibrating...
Media sensor
The printer is calibrating the media
sensor.
No action necessary.
Canceling...
<JOB NAME>
The printer is in the process of
canceling a job. The message will
continue to be displayed while the job
is stopped, the paper path flushed, and
any remaining incoming data on the
active data channel is received and
discarded.
No action necessary.
CANNOT DUPLEX CHECK REAR BIN
alternates with
CANNOT DUPLEX CHECK PAPER
HP 3700 only.
The lower rear door (rear output bin)
was opened during the automatic
duplex job or the printer detected a
paper size that could not go through
the auto-duplexer.
Close the lower rear door (rear output bin) or
load paper that is supported for
autoduplexing. See Supported media
weights and sizes, in chapter 1.
CANNOT DUPLEX CLOSE REAR BIN HP 3700dn and 3700dtn only.
A 2-sided print job has been sent to the
printer while the lower rear door (rear
output bin) is open, or the face-up tray
sensor is damaged.
1. Close the lower rear door (rear output bin).
2. Replace the face-up tray sensor lever.
3. Reseat the face-up tray sensor connector
J711 or the sensor connection on the DC
controller PCB.
4. Replace the face-up tray sensor (PS11)
5. Replace the DC controller PCB
Checking paper path The engine is turning its rollers to
check for possible paper jams.
No action necessary.
Checking printer The engine is doing an internal test. No action necessary.
CHOSEN PERSONALITY NOT
AVAILABLE alternates with
To continue press
The printer encountered a request for a
personality that did not exist in the
printer. The job is aborted and no
pages will be printed.
1. Press to continue.
2. Try a different driver.
CLOSE UPPER REAR DOOR The upper rear door is open. Close the upper rear door.
Cleaning... The printer is in the process of
cleaning.
No action necessary.
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