HP 3500 Series - Page 337

ENWW Printer error troubleshooting 323
TRAY X
OPEN OR EMPTY
The specified tray is open or is empty
and needs to be filled. If the tray is not
open or has paper installed, a problem
may exist with the sensor, sensor
connections, or the DC controller PCB.
1. If the tray has paper or is closed and the
paper guides are in the correct position,
perform the following action for the specified
tray:
Tray 1 (multipurpose tray)
1. Damaged Tray 1 paper sensor lever,
replace the lever.
2. The connectors in the Tray 1 paper
detection signal line are not connected
properly. Reseat the paper sensor connector
J701, relay connector J5028, and DC
controller PCB connector J1006.
3. Defective Tray 1 paper sensor. Replace
the Tray 1 paper sensor.
4. Defective DC controller PCB. Replace the
DC controller PCB.
Tray 2 (cassette tray)
1. Damaged Tray 2 paper sensor lever,
replace the lever.
2. The connectors in the Tray 2 paper
detection signal line are not connected
properly. Reseat the Tray 2 paper sensor
connector J702, relay connector J5028, and
DC controller PCB connector J1006.
3. Defective Tray 2 paper sensor. Replace
the paper pickup sensor.
4. Defective DC controller PCB. Replace the
DC controller PCB.
Tray 3 (500-sheet feeder)
1. Damaged paper 500-sheet feeder paper
sensor lever. Replace the paper feeder
paper sensor lever.
2. The connectors in the 500-sheet paper
feeder paper detection signal line are not
connected properly. Reseat the paper feeder
paper sensor connector J703 and paper
feeder PCB connector J4004.
3. Defective 500-sheet paper feeder paper
sensor. Replace the paper feeder paper
sensor.
4. Defective 500-sheet paper feeder PCB.
Action: Replace the paper feeder PCB.
5. Defective DC controller PCB. Replace the
DC controller PCB.
Table 7-2 Alphabetical printer messages (continued)
Message Description Action