HP 3500 Series

ENWW Printer error troubleshooting 335
54.XX PRINTER
ERROR
A printer command error has occurred.
Note: Some messages are displayed
in the event log and some are
displayed on both the control panel
and in the event log, as identified
below.
XX Description:
(Event log only messages)
01 - humidity environmental
sensor error
05 - media sensor error
06 - Dmax density sensor out of range
11 - yellow density sensor error
12 - magenta density sensor error
13 - cyan density sensor error
14 - black density sensor error
15 - yellow CPR sensor error
16 - magenta CPR sensor error
17 - cyan CPR sensor error
18 - black CPR sensor error
20 - CPR sensor error
(Control panel and event log message)
21 - yellow toner remaining
sensor error
22 - magenta toner remaining
sensor error
23 - cyan toner remaining
sensor error
24 - black toner remaining
sensor error
31 - Media sensor calibration failure
(Event log only message)
32 - Media sensor is not calibrated
(event log only)
33.0X Scanner Beam Detect
adjustment abnormality warning X is
the scanner number:
1 = yellow/magenta scanner
2 = cyan/black scanner
1. Turn the printer off and then back on.
2. For the specific error messages, perform
the indicated action:
54.01 - Environment Sensor Abnormality
1. The connector in the environment
detection signal line is not properly
connected. Reseat the DC controller PCB
connector J1015.
2. Defective environment sensor, replace the
environment sensor.
3. Defective DC controller PCB, replace the
DC controller PCB.
54.05 - Media sensor error
1. Perform the steps for error 54.32, below.
2. Replace the media sensor.
3. Replace the DC controller.
54.06
54.11
54.12
54.13
54.14
1. Perform a Calibrate Now procedure.
2. The DC controller is defective, replace the
DC controller PCB.
54.15
54.16
54.17
54.18
54.20
Color misregistration sensor abnormality
1. The connectors between the color
misregistration sensor (CPR) and the DC
controller PCB are not connected properly.
Reseat the color misregistration sensor
(CPR) connectors (J505A, J505B) and the
DC controller PCB connector J1012.
2. Faulty color misregistration sensor (CPR).
Replace the color misregistration sensor
(CPR).
3. Faulty DC controller PCB. Replace the DC
controller PCB.
Table 7-3 Numerical printer messages (continued)
Message
Description Action