408 Troubleshooting ENWW
Service menu
The Service menu is PIN protected for added security. Only authorized service people have
access to the service menu. When you select SERVICE from the list of menus, you are prompted
to enter your 8-digit PIN number. The PIN for the HP Color LaserJet 3500 printer is 10350003 and
for the HP Color LaserJet 3700 printer is 10370003.
1 Press or until the first digit of the PIN is displayed.
2 Press to save the digit. The display will replace the digit with an asterisk.
3 Repeat steps 1 and 2 until all eight digits are entered.
4 Press at any time to move to the previous digit.
Use the Service menu to reset counts, clear the event log, enter the serial number, enter the date
the printer was first used, and reset the default paper size.
Table 7-49 Service menu
Menu item Values Description
CLEAR EVENT LOG Allows you to clear the printer’s internal event log
TOTAL MONO PAGES Range: 0 - 9999999 Allows you to reset the page count after replacing the
formatter. The page count should reflect the number
of pages printed on the print engine rather than the
formatter.
TOTAL COLOR PAGES Range: 0 - 9999999 Allows you to reset the page count after replacing the
formatter. The page count should reflect the number
of pages printed on the print engine rather than the
formatter.
REFURBISH PAGE
COUNT
Range: 0 - 9999999 Allows the page count to be reset to the original
refurbished page count when the printer is repaired.
TRANSFER KIT COUNT Range, for the:
HP 3500: 0 - 60000
HP 3700: 0 - 75,000
This item automatically resets to zero when the
transfer unit is replaced and the user selects the
choice to reset the transfer count. Note: this value is
now stored on the DC controller instead of the
formatter. The transfer kit count will not change the
actual page count of the transfer kit. The transfer kit
count can only be reset to zero in the resets menu.
FUSER KIT COUNT Range, for the:
HP 3500: 0 - 60,000
HP 3700: 0 - 75,000
Allows you to reset the page count of the current
fuser if the value is lost. This item automatically
resets to zero when the fuser is replaced and the user
selects the choice to reset the fuser count.
SERIAL NUMBER XXXXXXXXXX Allows you to update the serial number if you replace
the formatter.
SERVICE ID YYDDD If you replace the formatter, this item allows you to
set the date to the date the printer was first used,
rather than the date the new formatter was installed.
See Service ID, in this chapter for information on the
date format.
COLD RESET PAPER LETTER
A4
If the customer uses default paper size of A4 (used in
Europe), this item allows you to reset the default if
you replace the formatter.
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