184 Troubleshooting EN
Troubleshooting process
The troubleshooting process is a systematic approach that addresses the major problems first, and
then other problems, as you identify the causes for printer malfunctions and errors. The
troubleshooting flowchart on page 185 illustrates the major steps for troubleshooting the printing
system. Each heading depicts a major troubleshooting step.
The following list describes the basic questions for the customer and the corresponding
troubleshooting step to help you quickly define the problem(s).
Table 35. Major steps for troubleshooting
"Power on"
(page 188)
Does the printer power up and display a message?
This section gives the procedures for correcting power
supply problems.
"Display"
(page 191)
Does the control panel indicate
READY
,
OFFLINE
, or
POWERSAVE ON
?
This section gives the procedures for clearing control panel
error messages.
"Event log"
(page 191)
Are there recurring problems in the event log?
This section gives information about printing the event log
and evaluating the error history.
"Printer messages"
(page 193)
Does the printer control panel display an error message?
This section provides an alphabetical and numerical listing
of the printer control panel messages, and gives the
recommended actions to resolve the problem.
"General paper-path
troubleshooting"
(page 220)
Is there a jam in the printer?
This section gives information about solving problems in
the paper path.
"Information pages"
(page 222)
Will the printer print information pages successfully?
This section gives the procedures for printing the
information pages and evaluating and correcting the
printer’s configuration.
"Image quality"
(page 227)
Does the print quality meet the customer’s expectations?
This section gives toner cartridge checks, information about
EconoMode, image defect examples, and the repetitive
defect ruler.
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