HP 4100tn - LaserJet B/W Laser Printer - Page 196

194 Troubleshooting EN
Table 37. Printer messages
Control panel
message
Explanation Recommended action
ACCESS DENIED
MENUS LOCKED
The control panel function
you are trying to use has
been locked by the
network administrator to
prevent unauthorized
access.
Ask the network administrator to
unlock the function.
BAD DUPLEXER
CONNECTION
The duplexer is not
correctly installed.
1. Ensure that the right-angle
power cord that shipped with the
printer is being used.
2. Turn the printer off.
3. Remove and reinstall the
duplexer.
4. Turn the printer off and back
on.
5. If the message persists, make
sure the duplexer is connected
and the connector is not
damaged.
6. Replace the duplexer.
BAD ENV FEEDER
CONNECTION
The envelope feeder is not
connected properly to the
printer.
1. Remove and reinstall the
envelope feeder.
2. Turn the printer off and back
on.
3. Replace the envelope feeder.
BAD OPT TRAY
CONNECTION
There is a problem with an
optional 500-sheet paper
tray connection with the
printer:
!
The tray is not
connected properly.
!
More than two optional
500-sheet paper trays
have been installed
(the printer cannot
support more than four
trays total).
!
The electronics in the
paper tray are faulty.
1. Reinstall the optional tray.
2. Turn the printer off and back
on.
3. Make sure the optional tray is
connected and the connector is
not damaged.
4. Replace the optional-tray or
optional-feeder controller PCA.
CANNOT DUPLEX
CLOSE REAR BIN
The printer cannot duplex
because the rear output
bin is open.
1. Close the rear output bin.
2. If the message persists, check
sensor PS702 in the duplexer.