EN Chapter 7 Troubleshooting 227
Figure 97. Sample configuration page (HP LaserJet 4100 series printer)
Verify installed options
Under “Installed Personalities and Options” on the configuration page, look for options such as hard
disk or DIMM types and sizes.
Verify that the options installed in the printer are reflected on the configuration page. If an installed
device is not shown, reseat the device and print a new configuration page.
Image quality
When you are working with customers, obtain a print sample before you begin troubleshooting the
printer. Ask the customer to explain the quality expected from the printer. The print sample will also
help clarify the customer’s explanation.
4100 Series printers
Printer Information
Lists the serial number, HP JetSend IP
addresses, page counts, and other
information for the printer.
Memory
Lists printer memory, PCL driver work
space (DWS), and I/O buffering and
resource-saving information.
Event Log
Lists the
number of
entries in the
log, the
maximum
number of
entries
viewable, and
the last three
entries.
Security
Lists the
status of
the printer
control
panel lock,
control
panel
password,
and disk
drive.
Installed
Personalities
and Options
Lists all
printer
languages
that are
installed
(such as PCL
and PS) and
lists options
that are
installed in
each DIMM
slot and EIO
slot.
Paper
Trays and
Options
Lists the
size
settings for
all trays and
lists
optional
paper-
handling
accessories
that are
installed.
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