EN Chapter 7 Troubleshooting 233
Blank spots Print media does not meet printer
specifications or is stored
improperly.
1. Print a few more pages to see
if the problem corrects itself.
2. Turn over the stack of media in
the tray. Also try rotating the
media 180°.
3. If the print media does not
meet HP specifications, replace
the paper, and advise the
customer to use the
recommended print media and
store it properly.
Contaminated or deformed
transfer roller.
Replace the transfer roller.
Defective toner cartridge. Replace the toner cartridge.
See also “Dropouts” on page 235.
Creases Print media does not meet printer
specifications or is stored
improperly.
1. Print a few more pages to see
if the problem corrects itself.
2. Turn over the stack of media in
the tray. Also try rotating the
media 180°.
3. If the print media does not
meet HP specifications, replace
the paper, and advise the
customer to use the
recommended print media and
store it properly.
Printer’s operating environment
does not meet specifications.
Make sure the printer’s operating
environment meets
specifications.
Print media is loaded incorrectly. Make sure print media is loaded
correctly and that the guides fit
properly against the media stack.
Wrong tray. Print from a different tray (such as
tray 1).
Wrong output bin for print media
type.
Print to a different output bin (top
or rear output bin).
Obstruction in paper path. 1. Check the paper path for print
media debris.
2. Check for damaged
components that could be
creasing the media.
Table 42. Image defects
Problem Cause Solution
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