EN Chapter 7 Troubleshooting 235
Distorted
image
Print media does not meet printer
specifications or is stored
improperly.
1. Print a few more pages to see
if the problem corrects itself.
2. Turn over the stack of media in
the tray. Also try rotating the
media 180°.
3. If the print media does not
meet HP specifications, replace
the paper, and advise the
customer to use the
recommended print media and
store it properly.
Printer’s operating environment
does not meet specifications.
Make sure the printer’s operating
environment meets
specifications.
Wrong output bin for print media
type.
Print to a different output bin.
Poor connection of cables to the
laser scanner.
Reseat the cables connected to
the laser/scanner.
Poor connection of cables to the
engine controller board.
Reseat the cables connected to
the engine controller board.
Defective laser scanner. Replace the laser scanner.
Defective engine controller board. Replace the engine controller
board.
Dropouts Paper might be too smooth. Check the paper (or other print
media) type and quality.
Printer’s operating environment
does not meet specifications.
Make sure the printer’s operating
environment meets
specifications.
Wrong toner density setting. From the print-quality menu on
the control panel, adjust the toner
density setting. Make sure
EconoMode is off.
Wrong fuser setting for paper
type.
From the paper-handling menu
on the control panel, change the
fuser mode setting to High1 or
High2 or choose another paper
type from the printer driver.
See also “Blank Spots” on
page 233.
Table 42. Image defects
Problem Cause Solution
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