42 Service approach EN
HP direct ordering for genuine HP parts
Customer Services and Support Organization (CSSO):
!
(1) (800) 227-8164 (U.S. only)
!
(49 7031) 142253 (Europe only)
!
See chapter 8 for additional information.
Exchange program
HP offers remanufactured assemblies for some parts. These are identified in chapter 8 and can be
ordered through CSSO.
Consumables
Paper and toner cartridges can be ordered directly from Hewlett-Packard. See chapter 8 for ordering
information.
World Wide Web
Printer drivers, updated HP printer software, and product and support information can be obtained
from the following URL:
in the U.S., http://www.hp.com/support/lj4100
Printer drivers can be obtained from the following sites:
in China, ftp://www.hp.com.cn/support/lj4100
in Japan, ftp://www.jpn.hp.com/support/lj4100
in Korea, http://www.hp.co.kr/support/lj4100
in Taiwan, http://www.hp.com.tw/support/lj4100
or the local driver website, http://www.dds.com.tw
HP service parts information compact disc
This powerful, CD-ROM-based parts information tool is designed to give users fast, easy access to
parts information and recommended stocking lists for a wide range of HP products. To subscribe to
this quarterly service in the U.S. or Canada, call (1) (800) 336-5987. In Asia Pacific, call (65) 740-
4484. Parts identification and pricing information can also be found on the World Wide Web at: http:/
/www.hp.com/go/partsinfo
To Next Page
Loading...