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PSG-Mobile Warranty Doc Team Saved date: 7/28/2008 2:10:00 PM
File name: 496816-001.doc
If you choose not to deploy available remote support capabilities, you
may incur additional costs due to increased support resource
requirements.
Cooperate with HP in attempting to resolve the problem using online
chat or telephone. This may involve performing routine diagnostic
procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
Make periodic backup copies of your files, data, or programs stored
on your hard drive or other storage devices as a precaution against
possible failures, alteration, or loss. Before returning any HP Hardware
Product for warranty support or repairs, back up your files, data, and
programs, and remove any confidential, proprietary, or personal
information.
Remove any external options or accessories that would be subject to
loss during the repair or replacement process.
Perform additional tasks as defined within each type of warranty
service listed below and any other actions that HP may reasonably
request in order to best perform the warranty support.
Types of Hardware Warranty Service
Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased. All services
may not be available in all countries or regions.
Customer Self Repair Warranty Service
HP products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing
defective parts replacement. If during the diagnosis period, HP identifies
that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of
CSR parts:
Parts for which Customer Self Repair is mandatory. If you request HP or
an HP authorized service provider to replace these parts, you will be
charged for the travel and labor costs of this service.
Parts for which Customer Self Repair is optional. These parts are also
designed for customer self repair. If, however, you require that HP
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