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PSG-Mobile Warranty Doc Team Saved date: 7/28/2008 2:10:00 PM
File name: 496816-001.doc
Service Upgrades
HP has a range of additional support and service coverage for your
product that can be purchased locally. However, some support and
related products may not be available in all countries. For information on
availability of service upgrades and their prices, you may refer to the HP
Care Pack lookup tool at
http://www.hp.com/go/lookuptool/
. To get an
overview of the full support offering, please go to
http://www.hp.com
,
select your country and type “Packaged Services” into the search bar.
Initial Setup and Technical Support for Included Software
Technical Support for your HP Software, HP pre-installed third-party
software and third-party software purchased from HP, including initial
setup support, is available from HP via multiple contact methods, including
electronic media and telephone, for ninety (90) days from date of
purchase. See “Contacting HP” for online resources and telephone
support. Any exceptions to this will be specified in your End User License
Agreement (
EULA
).
Support includes assistance with:
Answering your installation questions (how to, first steps, and
prerequisites).
Setting up and configuring the software and options supplied or
purchased with HP Hardware Products (how-to and first steps).
Excludes system optimization, customization and network
configuration.
Interpreting system error messages.
Isolating system problems to software usage problems.
Obtaining HP Care Pack information or updates for software supplied
or purchased with HP Hardware Products.
Support does
NOT
include assistance with:
Generating or diagnosing user generated programs or source codes
Installation of non-HP products.
System optimization, customization, and network configuration.
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