●
The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
the stack.
●
If you are printing from tray 1, try feeding fewer sheets of media at a time.
●
If you are printing small sizes (such as index cards), make sure that the media is oriented correctly
in the tray.
●
Turn over the media stack in the tray. Also, try rotating the stack 180°.
●
Try rotating media to feed through the printer from a different orientation.
●
Check the media quality. Do not use damaged or irregular media.
●
Use only media that meets HP specifications. See
Paper specifications on page 160.
●
Do not use media that has already been used in a printer or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
●
Do not use media with staples or media that has had the staple removed. Staples can damage the
printer and can void warranty.
●
Make sure that the power supplied to the printer is steady and meets printer specifications. See
Specifications on page 157.
●
Clean the printer. See
Cleaning the printer on page 91.
●
Contact an HP-authorized service or support provider to perform routine printer maintenance. See
the support flyer that was included with the printer, or see
Customer support on page 154.
124 Chapter 7 Problem solving ENWW
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