CAUTION: Any damage caused by a non-HP print cartridge is not covered under the HP warranty
and service agreements.
To install a new HP print cartridge, see Changing the print cartridge on page 88. To recycle the used
cartridge, follow the instructions included with the new cartridge.
Print-cartridge authentication
The printer automatically authenticates the print cartridge when it is inserted into the printer. During
authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge.
If the printer control-panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see
HP fraud hotline and Web site on page 87.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is non-
HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
ENWW Managing supplies 87
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