Toner smear .......................................................................................................................133
Loose toner ........................................................................................................................134
Repeating defects ..............................................................................................................134
Repeating image ................................................................................................................135
Misformed characters ........................................................................................................135
Page skew .........................................................................................................................135
Curl or wave .......................................................................................................................136
Wrinkles or creases ...........................................................................................................136
Vertical white lines .............................................................................................................137
Tire tracks ..........................................................................................................................137
White spots on black ..........................................................................................................138
Scattered lines ...................................................................................................................138
Blurred print .......................................................................................................................139
Random image repetition ...................................................................................................139
Troubleshooting common Windows problems ..................................................................................141
Troubleshooting common Macintosh problems .................................................................................142
Troubleshooting Linux problems ........................................................................................................144
Troubleshooting common PostScript problems .................................................................................145
General problems ..............................................................................................................145
Appendix A Supplies and accessories
Ordering parts, accessories, and supplies .........................................................................................148
Ordering directly from HP ..................................................................................................148
Ordering through service or support providers ..................................................................148
Ordering directly through the HP Easy Printer Care software ...........................................148
Part numbers ......................................................................................................................................149
Print cartridge .....................................................................................................................149
Memory ..............................................................................................................................149
Cables and interfaces ........................................................................................................149
Print media .........................................................................................................................149
Appendix B Service and support
Hewlett-Packard limited warranty statement ......................................................................................153
Print cartridge, transfer unit, and fuser limited warranty statement ...................................................154
Customer Self Repair Warranty Service ............................................................................................155
HP maintenance agreements .............................................................................................................156
On-site service agreements ...............................................................................................156
Next-day on-site service ....................................................................................156
Weekly (volume) on-site service .......................................................................156
Repacking the printer .........................................................................................................156
Extended warranty .............................................................................................................157
Appendix C Specifications
Physical specifications ........................................................................................................................160
Electrical specifications ......................................................................................................................160
Acoustic emissions .............................................................................................................................160
Operating environment .......................................................................................................................161
Paper specifications ...........................................................................................................................162
Envelopes ..........................................................................................................................162
ENWW ix
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