Managing supplies ................................................................................................................................90
Supplies life ..........................................................................................................................90
Approximate print-cartridge replacement intervals ..............................................................90
Managing the print cartridge ................................................................................................90
Print-cartridge life expectancy .............................................................................90
Print-cartridge storage .........................................................................................90
HP print cartridges ..............................................................................................90
HP policy on non-HP print cartridges ..................................................................90
Print-cartridge authentication ..............................................................................91
HP fraud hotline and Web site ............................................................................91
Replacing supplies and parts ...............................................................................................................92
Supply replacement guidelines ............................................................................................92
Changing the print cartridge ................................................................................................92
To change the print cartridge ..............................................................................92
Cleaning the printer ..............................................................................................................................95
To clean the printer using the printer control panel .............................................................95
7 Problem solving
Basic troubleshooting checklist ............................................................................................................98
Factors that affect printer performance ...............................................................................98
Troubleshooting flowchart ....................................................................................................................99
Step 1: Does READY appear on the control-panel display? ...............................................99
Step 2: Can you print a configuration page? .......................................................................99
Step 3: Can you print from a program? .............................................................................100
Step 4: Does the job print as expected? ............................................................................101
Step 5: Does the printer select the trays? .........................................................................102
Solving general printing problems ......................................................................................................103
Control-panel message types .............................................................................................................106
Control-panel messages .....................................................................................................................107
Guidelines for using paper ..................................................................................................................119
Printing special pages ........................................................................................................................120
Common causes of jams ....................................................................................................................121
Jam locations ......................................................................................................................................122
Jam recovery .....................................................................................................................122
Clearing jams ......................................................................................................................................123
Clearing jams from the input-tray areas ............................................................................123
Clearing jams from the print-cartridge area .......................................................................124
Clearing jams from the output-bin areas ...........................................................................126
Solving repeated jams .......................................................................................................127
Troubleshooting print-quality problems ..............................................................................................129
Print-quality problems associated with media ...................................................................129
Print-quality problems associated with the environment ...................................................129
Print-quality problems associated with jams ......................................................................129
Image defect examples ......................................................................................................129
Light print (partial page) .....................................................................................................131
Light print (entire page) ......................................................................................................131
Specks ...............................................................................................................................131
Dropouts ............................................................................................................................132
Lines ...................................................................................................................................132
Gray background ...............................................................................................................133
viii ENWW
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