Control panel message types ..............................................................................................154
Status messages ...........................................................................................................154
Warning messages ........................................................................................................154
Error messages .............................................................................................................154
Critical error messages ..................................................................................................154
Control panel messages ......................................................................................................155
Paper jams ...........................................................................................................................181
Paper jam recovery .......................................................................................................181
Common causes of paper jams ...........................................................................................183
Clearing paper jams .............................................................................................................185
Jam in Tray 1, 2, 3, 4, or 5 .............................................................................................185
Jam in Tray 3, 4, or 5 .....................................................................................................189
Jams in the top cover ....................................................................................................195
Jam in paper input path or paper path ...........................................................................200
Multiple jams in paper path ............................................................................................202
Jam in duplex path ........................................................................................................207
Multiple jams in duplex path ..........................................................................................209
Media-handling problems .....................................................................................................215
Printer feeds multiple sheets ................................................................................................215
Printer feeds incorrect page size .........................................................................................215
Printer pulls from incorrect tray ............................................................................................216
Media does not feed automatically ......................................................................................216
Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel. ..............217
Media does not feed from Tray 2, 3, 4, or 5 .........................................................................217
Transparencies or glossy paper will not feed .......................................................................218
Transparencies are not printed correctly and the control panel displays an error
message indicating a problem with the media in the tray. ................................................218
Envelopes jam or will not feed in the printer ........................................................................219
Output is curled or wrinkled .................................................................................................219
Printer will not duplex or duplexes incorrectly ......................................................................219
Printer response problems ...................................................................................................221
No display message .............................................................................................................221
Printer is on, but nothing prints ............................................................................................221
Printer is on, but is not receiving data ..................................................................................222
Unable to select the printer from the computer ....................................................................222
Printer control panel problems .............................................................................................224
Control panel settings work incorrectly ................................................................................224
Unable to select Tray 3, 4, or 5 ............................................................................................224
Color printing problems ........................................................................................................225
Printing black instead of color ..............................................................................................225
Incorrect shade ....................................................................................................................225
Missing color ........................................................................................................................225
Inconsistent colors after installing a print cartridge ..............................................................226
Printed colors do not match screen colors ...........................................................................226
Incorrect printer output .........................................................................................................227
Incorrect fonts are printed ....................................................................................................227
Unable to print all characters in a symbol set ......................................................................227
Drifting text between printouts .............................................................................................227
Erratic, missing characters or interrupted printout ...............................................................227
Partial printout ......................................................................................................................228
Guidelines for printing with different fonts .....................................................................228
Software application problems .............................................................................................229
Unable to change system selections through software ........................................................229
Unable to select a font from the software ............................................................................229
Unable to select colors from the software ............................................................................229
Printer driver does not recognize Tray 3, 4, or 5 in the duplex printing accessory ..............229
ENWW ix
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