3 Illustrated parts catalog
Serial number location
The service tag, affixed to the bottom of the computer, provides information that may be needed when
troubleshooting system problems. The service tag provides the following information:
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and
parts are needed.
(4) Model description: This is the number used to locate documents, drivers, and support for the
computer.
(5) Warranty period: Describes the duration of the warranty period for the computer.
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
18 Chapter 3 Illustrated parts catalog
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