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HP EliteBook 640 G11 User Manual

HP EliteBook 640 G11
133 pages
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Maintenance and Service Guide
HP EliteBook 640 14 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Table of Contents

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HP EliteBook 640 G11 Specifications

General IconGeneral
AudioDual stereo speakers, dual array microphones
Display14 inch diagonal, FHD (1920 x 1080), IPS, anti-glare
RAMUp to 64GB
StorageUp to 1 TB PCIe NVMe SSD
GraphicsIntel Graphics
Operating SystemWindows 11 Pro
WirelessWi-Fi 6E, Bluetooth 5.3
PortsHDMI 2.1
Battery3-cell, 51 Wh Li-ion
Securityfingerprint reader

Summary

Summary

Legal Information

Product Notices

Software Terms and Conditions

Safety Warnings

Customer Self-Repair Parts Notice

Product Description

Computer Components Overview

Right Side Components

Identifies and describes components located on the right side of the computer.

Left Side Components

Identifies and describes components located on the left side of the computer.

Display Components Overview

Identifies and describes components related to the computer's display.

Low Blue Light Mode Feature

Explains the display's low blue light mode for eye comfort.

Keyboard Area Description

Covers keyboard variations and notes about its functionality in different modes.

Touchpad Functionality and Components

Details how to adjust touchpad settings and describes touchpad components.

Indicator Lights Identification

Identifies and explains the function of the computer's indicator lights.

Buttons and Fingerprint Reader

Explains the power button operation and fingerprint reader usage.

Special Keys Identification

Identifies and describes the functions of special keys on the keyboard.

Bottom Components Identification

Identifies and describes components located on the bottom of the computer.

Rear Components Identification

Identifies and describes components located on the rear of the computer.

Computer Labels Explained

Explains the purpose and location of various labels on the computer.

SIM Card Usage Instructions

Provides instructions on how to determine SIM card size and insert it.

Component Identification (Chapter 3)

Right Side Ports (Chapter 3)

Identifies and describes ports on the right side of the computer.

Left Side Ports (Chapter 3)

Identifies and describes ports on the left side of the computer.

Display Components (Chapter 3)

Identifies and describes components of the computer's display.

Keyboard Area Features (Chapter 3)

Notes on keyboard variations and functionality in different modes.

Touchpad Operation (Chapter 3)

Explains how to adjust touchpad settings and identifies touchpad components.

Indicator Lights Identification (Chapter 3)

Identifies and explains the function of the computer's indicator lights.

Buttons and Fingerprint Reader (Chapter 3)

Explains power button operation and fingerprint reader usage.

Special Keys Identification (Chapter 3)

Identifies and describes the functions of special keys on the keyboard.

Bottom Components Identification (Chapter 3)

Identifies and describes components located on the bottom of the computer.

Rear Components Identification (Chapter 3)

Identifies and describes components located on the rear of the computer.

Computer Labels Explained (Chapter 3)

Explains the purpose and location of various labels on the computer.

SIM Card Installation (Chapter 3)

Provides instructions on how to determine SIM card size and insert it.

Illustrated Parts Catalog - Section 1

Computer Major Components (Ch 4)

Lists and illustrates the main computer components with their part numbers.

Display Assembly Subcomponents (Ch 4)

Details the individual parts that comprise the display assembly.

Screw Kit Components (Ch 4)

Identifies screw kits and their specifications for component replacement.

Miscellaneous Parts (Ch 4)

Lists various miscellaneous parts and their corresponding part numbers.

Illustrated Parts Catalog - Section 2

Computer Major Components (Ch 5)

Lists and illustrates the main computer components with their part numbers.

Display Assembly Subcomponents (Ch 5)

Details the individual parts that comprise the display assembly.

Screw Kit Components (Ch 5)

Identifies screw kits and their specifications for component replacement.

Miscellaneous Parts (Ch 5)

Lists various miscellaneous parts and their corresponding part numbers.

Removal and Replacement Preliminary Requirements

Tools Required for Removal

Lists the necessary tools for component removal and replacement procedures.

Service Considerations and Precautions

Provides important notes and precautions to follow during disassembly and assembly.

Handling Plastic Parts

Advises on handling plastic parts to avoid damage during disassembly.

Cables and Connectors Handling

Emphasizes careful handling of cables and connectors to prevent damage.

Drive Handling Precautions

Outlines guidelines for safely handling storage drives to prevent damage.

Electrostatic Discharge (ESD) Risks

Explains the risks of ESD and how to prevent damage to electronic components.

Preventing Electrostatic Damage

Details packaging and grounding precautions to protect components from ESD.

Personal Grounding Methods and Equipment

Describes methods and equipment for personal grounding to prevent static discharge.

Grounding the Work Area

Provides precautions for preparing the work area to prevent static damage.

Recommended ESD Prevention Materials

Lists recommended materials and equipment for preventing static electricity.

Computer Cleaning Guidelines

Provides instructions for safely cleaning the computer's external surfaces.

Enabling HP Easy Clean

Explains how to use HP Easy Clean software to disable input devices for cleaning.

Removing Dirt and Debris from Computer

Provides steps for cleaning dirt and debris from the computer's exterior.

Disinfecting Computer Surfaces

Offers guidelines for disinfecting computer surfaces to prevent germ spread.

Caring for Wood Veneer Surfaces

Provides specific care instructions for computer models with wood veneer.

Packaging and Transporting Guidelines

Offers guidelines for safely packaging and transporting computer equipment.

Accessing HP Support Information

Guides users on how to find HP support resources and technical information.

Customer Self-Repair Procedures

Preparation for Disassembly

Outlines the steps required to prepare the computer for disassembly.

Bottom Cover Removal

Provides instructions and illustrations for removing the computer's bottom cover.

SIM Card Usage Instructions

Instructions for determining SIM card size and inserting it.

Memory Module Removal Procedure

Details the procedure for removing and replacing memory modules.

WLAN Module Removal Procedure

Explains how to remove and replace the Wireless Local Area Network (WLAN) module.

WWAN Module Removal Procedure

Details the procedure for removing and replacing the Wireless Wide Area Network (WWAN) module.

Solid-State Drive (SSD) Removal

Provides steps for removing and replacing the M.2 SSD from the computer.

Authorized Service Provider Procedures

Preparation for Disassembly

Outlines the steps required to prepare the computer for disassembly.

WWAN Board Removal Procedure

Details the procedure for removing and replacing the WWAN board.

Battery Removal and Replacement

Provides instructions and warnings for safely removing and replacing the computer's battery.

Speaker Removal Procedure

Details the procedure for removing the computer's speakers.

Fingerprint Reader Board Removal

Explains how to remove and replace the fingerprint reader board.

SSD Board Removal Procedure

Provides steps for removing and replacing the SSD board.

NFC Module Removal Procedure

Explains how to remove and replace the Near Field Communication (NFC) module.

Display Assembly Removal Procedure

Provides instructions for removing and disassembling the display assembly.

Smart Card Reader Removal Procedure

Details the procedure for removing and replacing the smart card reader.

Fan Removal Procedure

Provides steps for removing and replacing the computer's fan.

I/O Board Removal Procedure

Explains how to remove and replace the Input/Output (I/O) board.

Touchpad Removal Procedure

Details the procedure for removing and replacing the computer's touchpad.

Heat Sink Removal Procedure

Provides steps for removing and replacing the computer's heat sink.

System Board Removal Procedure

Guides users through the process of removing and replacing the system board.

Top Cover with Keyboard Removal

Explains how to remove the top cover with the keyboard attached.

Backup, Restore, and Recovery

Backing Up Information and Creating Recovery Media

Methods for backing up data and creating recovery media using Windows or HP tools.

Using HP Cloud Recovery Download Tool

Instructions for creating HP Recovery media on a USB flash drive.

Restoring and Recovering Your System

Tools and methods available for recovering the system within or outside Windows.

Creating a System Restore Point

Explains how to create restore points for system files and settings.

Restoring and Recovery Methods

Details methods for restoring the system, including System Restore and Reset This PC.

Recovering Using HP Recovery Media

Instructions for recovering the system using HP Recovery media.

Changing the Computer Boot Order

Guides on how to change the computer's boot order using the BIOS or startup menu.

Using HP Sure Recover

Information on HP Sure Recover for OS recovery built into hardware and software.

Computer Setup, TPM, and HP Sure Start

Using Computer Setup (BIOS)

Guide on navigating and using Computer Setup for system configuration.

Restoring Factory Settings in BIOS

Steps to return all Computer Setup settings to their factory default values.

Updating the BIOS

Information on checking for and installing BIOS updates from the HP website.

Preparing for a BIOS Update

Prerequisites and precautions before downloading and installing a BIOS update.

Downloading and Installing BIOS Updates

Instructions for downloading and installing BIOS updates from HP.

Changing Boot Order via F9 Prompt

Steps to dynamically select a boot device using the F9 prompt.

TPM BIOS Settings

Details on modifying Trusted Platform Module (TPM) settings for enhanced security.

Using HP Sure Start

Information on HP Sure Start technology for BIOS protection and recovery.

HP PC Hardware Diagnostics Utility

Using HP PC Hardware Diagnostics Windows

Guide to using the Windows-based utility for diagnosing hardware failures.

Hardware Failure ID Codes

Explanation of 24-digit failure ID codes generated for hardware issues.

Accessing HP PC Hardware Diagnostics Windows

Steps to access the diagnostics tool from HP Support Assistant or Start menu.

Downloading HP PC Hardware Diagnostics Windows

Instructions for downloading the diagnostics tool from HP or Microsoft Store.

Using HP PC Hardware Diagnostics UEFI

Guide to using the UEFI version for diagnosing hardware issues outside the OS.

UEFI Hardware Failure ID Codes

Information on failure ID codes generated by the UEFI diagnostics tool.

Starting HP PC Hardware Diagnostics UEFI

Procedure to start the HP PC Hardware Diagnostics UEFI application.

Starting HP PC Hardware Diagnostics UEFI via Hotkey

Instructions to start UEFI diagnostics using HP Hotkey Support software.

Downloading HP PC Hardware Diagnostics UEFI to USB

Steps for downloading the UEFI diagnostics tool to a USB flash drive.

Downloading Latest HP PC Hardware Diagnostics UEFI Version

Procedure to download the most recent UEFI diagnostics version.

Using Remote HP PC Hardware Diagnostics UEFI

Information on using remote diagnostics features via BIOS settings.

Customizing Remote HP PC Hardware Diagnostics UEFI

Guide on customizing remote diagnostics settings in Computer Setup.

Computer Specifications

Dimensions and Weight

Details the physical dimensions and weight of the computer.

Environmental Operating Specifications

Provides operating voltage, current, temperature, and humidity limits.

Display Specifications

Details the screen size, resolution, brightness, and viewing angle.

Solid-State Drive Specifications

Provides specifications for different capacities of solid-state drives.

Statement of Memory Volatility

Current BIOS Steps for Nonvolatile Memory

Instructions to restore nonvolatile memory to factory settings via BIOS.

Nonvolatile Memory Usage Troubleshooting

Table troubleshooting nonvolatile memory usage and how to erase data.

BIOS Security Reset and Key Management

Steps to reset BIOS security defaults and Custom Secure Boot Keys.

Power Cord Set Requirements

Requirements for All Countries

General power cord requirements applicable to all regions.

Requirements for Specific Countries and Regions

Details power cord requirements based on country or region.

Recycling Information

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