Replace the ADF Maintenance Kit ..................................................................................... 58
Clean the device ................................................................................................................................. 60
Clean the exterior .............................................................................................................. 60
Clean the glass .................................................................................................................. 60
Clean the touchscreen ....................................................................................................... 60
Clean the ADF delivery system ......................................................................................... 60
Clean the ADF rollers ........................................................................................................ 61
Upgrade the firmware ......................................................................................................................... 64
Determine the current level of firmware ............................................................................. 64
Download new firmware from the HP Web site ................................................................. 64
Use FTP to upgrade the firmware on a direct network connection .................................... 64
Use a USB connection to upgrade the device firmware .................................................... 66
Use HP Web Jetadmin to upgrade the firmware ............................................................... 66
Upgrade the HP Jetdirect Inside firmware ......................................................................... 67
Calibrate the scanner ......................................................................................................................... 68
6 Problem solving
Sources for information about problems ............................................................................................ 70
Control-panel messages .................................................................................................................... 71
Control-panel message types ............................................................................................ 71
Resolve control-panel messages ....................................................................................... 71
Jams ................................................................................................................................................... 75
Avoid jams ......................................................................................................................... 75
Clear jams .......................................................................................................................... 75
Solve e-mail problems ........................................................................................................................ 77
Validate the e-mail server (SMTP gateway) address ........................................................ 77
Validate the LDAP gateway address ................................................................................. 77
Appendix A Service and support
Hewlett-Packard limited warranty statement ...................................................................................... 79
Customer self repair warranty service ................................................................................................ 81
Hewlett-Packard limited warranty statement for software .................................................................. 82
Availability of support and service ...................................................................................................... 83
HP maintenance agreements ............................................................................................................. 84
Next-Day Onsite Service ................................................................................................... 84
Appendix B Specifications
Physical specifications ....................................................................................................................... 86
Electrical specifications ...................................................................................................................... 86
Power consumption specifications ..................................................................................................... 86
Environmental specifications ............................................................................................................. 87
Acoustic emissions ............................................................................................................................. 87
Appendix C Regulatory information
FCC regulations ................................................................................................................................. 90
Environmental Product Stewardship program .................................................................................... 91
Protecting the environment ................................................................................................ 91
Ozone production .............................................................................................................. 91
Power consumption ........................................................................................................... 91
ENWW v
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