Problem Action to take
●
If the original was previously stapled or three-hole-punched, make sure the pages are
not stuck together.
●
Verify that the type of media that is being loaded meets the required specifications.
See the HP 9250C Digital Sender User Guide for media specifications.
An e-mail transmission did not arrive at the
destination e-mail address.
●
If the e-mail address was manually typed, resend the e-mail message. Re-enter the e-
mail address, and verify that the correct format has been used (no spaces, the required
@ sign, the required period) in both the To: and From: text boxes.
●
Resend the e-mail. Type the name in the correct format in the From: field so that the
message is not rejected and so that you receive a message back if the e-mail
transmission fails.
●
Have the network administrator verify that SMTP Relay is enabled on the mail server
in order to allow sending to e-mail addresses outside of your company.
●
Have the network administrator verify that the SMTP server is functioning.
A document that you sent to a folder did not
arrive at the destination folder.
●
Resend the document.
●
Verify whether the file name might have been modified to resolve a duplicate-file-name
error.
The bottom of a page that you sent is cut off.
●
If the document was sent from the glass, the document page might be too long. The
maximum length for documents scanned from the glass is A4, or 210 x 297 mm (8.27
x 11.69 inches).
The control panel is using the wrong language.
●
Use the control-panel menu to set the correct language. See Language settings.
Customer support
See the HP 9250C Digital Sender User Guide on the CD-ROM. For HP Customer Care information, see
the support flyer that came with the device, or go to
www.hp.com/support/9250c.
10 Install and Setup the Device ENWW
English
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