NOTE: To verify that the firmware update succeeded, print a new configuration page from the control
panel and verify that the firmware date code on the configuration page has changed.
The following table lists possible reasons for the failure of a remote firmware update and the corrective
action required for each situation.
Table 6-4 Troubleshooting a firmware update failure
Reason for firmware update failure Corrective action
The .RFU file is corrupted. The product recognizes that the file is corrupted and rejects the update. Download
the .RFU file again and send the new file to the product.
The wrong product firmware is contained
in the .RFU file.
The product recognizes the product mismatch and rejects the update. Download
the correct .RFU file and send it to the product.
The upgrade was interrupted. For an error message of RESEND UPGRADE, resend the upgrade by USB or
Network connection. For an error message of RFU LOAD ERROR, SEND RFU
UPGRADE ON USB PORT, resend the upgrade by a computer attached to the USB
port.
A flash hardware failure occurred. Although it is extremely unlikely, the product might have a hardware failure. Call
technical support to address the problem (see the flyer that came with the product
for a local telephone support list). Or go to one of the following URLs:
www.hp.com/
support/cljcm6030mfp or www.hp.com/support/cljcm6040mfp
ENWW Remote firmware updates 271
Engineering details
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