8 Solve a problem
HP support................................................................................................................................78
Obtain electronic support....................................................................................................79
HP support by phone..........................................................................................................79
Before you call..............................................................................................................79
Phone support period...................................................................................................80
Telephone support numbers.........................................................................................81
After the phone support period.....................................................................................83
General troubleshooting tips and resources.............................................................................83
Solve printing problems............................................................................................................84
The printer shuts down unexpectedly.................................................................................84
Alignment fails....................................................................................................................84
Printer takes a long time to print.........................................................................................84
Something on the page is missing or incorrect...................................................................84
Print troubleshooting.................................................................................................................85
Envelopes print incorrectly.................................................................................................85
Borderless printing..............................................................................................................86
The printer is not responding or nothing happens when I try to print.................................86
The printer prints meaningless characters.........................................................................90
Page order..........................................................................................................................90
The margins are not printing as expected..........................................................................90
Text or graphics are cut off at the edge of the page...........................................................91
A blank page came out while printing.................................................................................93
Paper is not picked up from the input tray..........................................................................94
Print quality troubleshooting.....................................................................................................96
Wrong, inaccurate, or bleeding colors................................................................................96
Ink is not filling the text or graphics completely................................................................100
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................102
Printouts have horizontal streaks or lines.........................................................................103
Printouts are faded or have dull colors.............................................................................104
Printouts seem blurry or fuzzy..........................................................................................106
Vertical streaks.................................................................................................................107
Printouts are slanted or skewed.......................................................................................108
Ink streaks on the back of the paper................................................................................108
Poor black text..................................................................................................................109
The printer prints slowly....................................................................................................111
Printhead maintenance.....................................................................................................111
Clean the printhead....................................................................................................112
Align the printhead......................................................................................................112
Print and evaluate a print quality report......................................................................112
Advanced printhead maintenance..............................................................................118
Advanced ink cartridge maintenance.........................................................................124
Solve paper-feed problems....................................................................................................126
4
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