Solve copy problems..............................................................................................................127
No copy came out.............................................................................................................128
Copies are blank...............................................................................................................128
Documents are missing or faded......................................................................................128
Size is reduced.................................................................................................................129
Copy quality is poor .........................................................................................................129
Copy defects are apparent...............................................................................................129
The printer prints half a page, then ejects the paper........................................................130
Paper mismatch................................................................................................................130
Solve scan problems..............................................................................................................130
Scanner did nothing..........................................................................................................130
Scan takes too long..........................................................................................................131
Part of the document did not scan or text is missing........................................................131
Text cannot be edited.......................................................................................................132
Error messages appear....................................................................................................132
Scanned image quality is poor ........................................................................................132
Scan defects are apparent...............................................................................................133
Solve fax problems.................................................................................................................134
The fax test failed.............................................................................................................134
Solve problems using HP Web sites and services.................................................................146
Solve problems using HP Web services...........................................................................146
Solve problems using HP Web sites................................................................................147
Solve photo (memory card) problems....................................................................................147
The printer cannot read the memory card........................................................................147
The printer cannot read photos on the memory card.......................................................147
Solve wired (Ethernet) network problems...............................................................................148
General network troubleshooting......................................................................................148
Network port created does not match printer IP address (Windows)...............................148
Solve wireless problems (some models only)........................................................................149
Basic wireless troubleshooting (some models only).........................................................149
Advanced wireless troubleshooting..................................................................................149
Step 1: Make sure your computer is connected to your network................................150
Step 2: Make sure that the printer is connected to your network...............................151
Step 3: Check to see if the firewall software is blocking communication....................152
Step 4: Make sure the printer is online and ready......................................................152
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................153
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)............................................................................................................................153
Step 7: Add hardware addresses to a wireless access point (WAP)..........................154
Configure your firewall to work with printers...........................................................................154
Solve printer management problems......................................................................................156
EWS cannot be opened....................................................................................................156
Troubleshoot installation issues.............................................................................................157
Hardware installation suggestions....................................................................................157
Hardware tips..............................................................................................................157
Make sure the ink cartridges are correctly installed...................................................158
HP software installation suggestions................................................................................158
Solve network problems...................................................................................................159
Understand the Printer Status Report....................................................................................160
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