C7085-90921 Chapter 7 Troubleshooting 217
Printer error troubleshooting
Printer messages
The following tables explain messages that might appear on the printer control panel. Alphabetical
printer messages and their meanings are listed in Table 7-2, and numerical printer messages are
listed in Table 7-3.
Hint If a message requesting that you load a tray persists, or if a message indicating that a previous print
job is still in the printer’s memory persists, press
[GO] to print or press [CANCEL JOB] to clear the job from
the printer’s memory.
Note Not all messages are described in the tables; those messages that are not listed are self-explanatory.
Some printer messages are affected by the AUTO CONTINUE and CLEARABLE WARNING settings from
the Configuration Menu on the printer control panel:
If CLEARABLE WARNING=JOB is set on the control panel, warning messages appear until the end
of the job from which they were generated.
If CLEARABLE WARNING=ON is set, warning messages appear until [GO] is pressed.
If an error occurs that prevents printing and AUTO CONTINUE=ON is set, the printer goes offline
for 10 seconds before it returns online.
If AUTO CONTINUE=OFF is set, the message appears until [GO] is pressed.
Alphabetical printer error messages
Table 7-2 Alphabetical printer error messages
ACCESS DENIED
MENUS LOCKED
Description:
Appears for approximately 5 seconds when a user has
attempted to select a menu value while the printer control
panel locking is enabled.
Action:
See the system administrator for access to the printer control
panel.
BAD DUPLEXER
CONNECTION
Description:
The duplex unit is not correctly installed.
Action:
1. Verify that the power cord is connected to the duplex
printing accessory and the short power cord from the
duplex printing accessory is connected to the printer.
2. Turn printer off and then on.
3. If the error continues, verify that the duplex unit is
correctly installed.
4. If error persists, replace duplex unit.
CALIBRATION
EXECUTING
Description:
The printer is executing an internal color calibration. This
process should take approximately 90 seconds.
Action:
No action required.
CANCELING JOB
Description:
The printer is canceling the current print job. Incoming data
for the current job will be discarded.
Action:
No action required.
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