236 Troubleshooting C7085-90921
micro-processor if the drawer is closed and the
printer is not in PowerSave mode.
3. Verify the fan connector is firmly seated into
connector J1022 of the DC controller PCB.
4. If the error persists, replace the fan.
62 NO SYSTEM
Description:
Indicates there is a printer firmware problem. Either
there is no firmware DIMM installed or the DIMM has
failed. If the formatter was just replaced, make sure
all DIMMs have been moved from the old formatter
to the new one.
Action:
1. Turn the printer off and on to reset the printer.
2. Reseat the firmware DIMM, making sure it is in
the slot surrounded by a white line with the text
“ROM ONLY IN THIS SLOT.”
62.X PRINTER ERROR
Description:
Indicates that a problem exists with the internal
memory.
X = Description
0 = Internal memory
1-3 = DIMM slots 1 through 3.
Action:
1. Turn the printer off and on to reset the printer.
2. Reseat and then replace the DIMM.
3. Replace the formatter board.
62.M BAD MPTR
Description:
The firmware ran out of memory trying to build the
static entity directory.
Action:
1. Check printer settings to determine which
values have been changed.
2. Clear the message by pressing [Go].
68 NVRAM ERROR
CHECK SETTINGS
Description:
One or more settings saved in the non-volatile
storage device are invalid. Some settings might have
been reset to factory defaults.
Action:
1. Check printer settings to determine which
values have been changed.
2. Clear the message by pressing [Go].
68 NVRAM FULL
CHECK SETTINGS
Description:
Indicates that a non-volatile storage device is full.
Some settings might have been reset to factory
defaults.
Action:
1. Check printer settings to determine which
values have been changed.
2. Clear the message by pressing [Go].
79 SERVICE (XXXX)
PRINTER ERROR
Description:
A hardware error has occurred.
X=Description
01XX = IO ASIC register error
02XX = video ASIC register error
03XX = IDE ASIC register error
Action:
1. Reseat the formatter.
2. Reseat the firmware DIMM.
3. Run formatter diagnostics.
4. Replace the firmware DIMM.
5. Replace the formatter.
80 SERVICE (XXXX)
EIO ERROR
Description:
A critical EIO failure has occurred. X indicates the
slot number of the device. XXXX indicates the error
type.
Action:
1. Turn the printer off and on to reset the printer.
2. Reseat the EIO card.
3. Replace the EIO card.
Table 7-3 Numerical printer error messages (continued)
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