Proof sheet not printing
Use the table in this section to solve problems with proof-sheet printing.
Problem Cause Solution
The proof sheet will not print. The memory card might have been
removed before the product could print
the page.
Reinsert the card and reprint the proof
sheet.
You might have inserted more than one
memory card.
Only one card slot can be occupied for
the product to detect JPEG files. Verify
that only one card is inserted.
One or more print cartridges might be
low.
Replace any low print cartridges. See
Print cartridge on page 61.
Proof sheet not scanning
Use the table in this section to solve problems with proof-sheet scanning.
Problem Cause Solution
The proof sheet will not scan correctly. The flatbed scanner glass might be dirty. Clean the flatbed scanner glass. See
Clean the product on page 64.
The automatic document feeder (ADF)
might be loaded.
Remove any media from the ADF.
The scanner might not be able to read
the photo selections. This feature has
been optimized and tested for use with
Genuine HP Toner Supplies (variations
in color shading can impact the
performance of this feature).
Use a software program to print the
photo from your computer.
Print photos directly from the memory
card by using the control panel.
Verify that you have colored the bubbles
darkly enough for the scanner to read.
Install HP supplies in the product and
reprint the proof sheet.
The proof sheet might be loaded
incorrectly.
On the flatbed scanner, place the original
document face-down with the upper-left
corner of the document at the corner
indicated by the icon on the scanner.
Make sure that the proof sheet is not
crooked.
The product will not scan a proof sheet
from the ADF.
The proof sheet might have been
skewed when it was printed.
Reprint the proof sheet with correctly
loaded paper. Verify that the proof sheet
is not skewed when it exits the product.
The scanner might be experiencing
problems.
See Scan problems on page 236.
256 Chapter 7 Problem solve ENWW
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