Control-panel message Status alert Description Recommended action
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
59.X Error
Turn off then on
The product has experienced a
problem with one of the motors.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
79 Error
Turn off then on
The product has experienced an
internal firmware error.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
79 Service error
Turn off then on
An incompatible DIMM is
installed.
1. Turn the product off.
2. Install a DIMM that the
product supports.
3. Turn the product on.
<Color> in wrong position A print cartridge is installed in the
incorrect slot.
Ensure that each print cartridge is
in the correct slot. From back to
front, the print cartridges are
installed in this order: yellow,
magenta, cyan, black.
Device error
Press [OK]
An internal error occurred. Press OK to resume the job.
Front Door open The product front door is open. Close the door.
Fuser Error
Turn off then on
The product has experienced an
error with the fuser.
Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
Genuine HP supply installed A genuine HP supply is installed.
This message will appear briefly
after the supply is installed, and
then is replaced by the message
Ready.
No action necessary.
198 Chapter 7 Problem solve ENWW
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