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HP Color LaserJet CP2020 Series User Manual

HP Color LaserJet CP2020 Series
314 pages
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HP Color LaserJet CP2020 Series Specifications

General IconGeneral
Print TechnologyLaser
Print ResolutionUp to 600 x 600 dpi
Processor Frequency400 MHz
USB PortYes
ConnectivityUSB 2.0
Paper Handling Input250 sheets
Operating Systems SupportedWindows, Mac
Duplex PrintingManual

Summary

1 Product Basics

Product Information Access

Provides a web link and table of product guides for accessing essential information.

Product Comparison and Features

Details the product's key specifications, print capabilities, memory, and handling features.

Product Walkaround Overview

Illustrates exterior components and identifies model/serial number locations for easy reference.

Supported Operating Systems and Software

Lists compatible OS and software included with the product, including installation options.

System Requirements and Connectivity

Details OS/hardware needs and network connection options, protocols, and IP addressing.

2 Control Panel

Control Panel Overview

Identifies and describes the buttons, lights, and display on the product's control panel.

Control Panel Menu Navigation

Explains how to navigate and use the product's control panel menus for configuration and operation.

Reports Menu Options

Lists available reports for viewing product information like status, configuration, and logs.

System Setup Menu Options

Describes settings for basic product configuration like language, paper setup, and print quality.

Service Menu Options

Provides access to cleaning, default restore, and special diagnostic modes for maintenance.

Network Configuration Menu Options

Details settings for configuring network connections, IP addressing, and services.

3 Paper and Print Media

Understanding Paper and Media Use

Provides guidelines and warnings for using various types of paper and media to ensure optimal results.

Supported Paper and Media Sizes

Lists supported paper sizes and media types compatible with different input trays.

Supported Paper Types and Tray Capacity

Details media types, weight, capacity, and orientation for Tray 1 and Tray 2/3.

Special Paper and Media Guidelines

Provides specific "Do" and "Do Not" guidelines for using special media like envelopes and labels.

Loading Paper and Print Media

Provides step-by-step instructions for loading paper into Tray 1 and Tray 2/3.

4 Manage and Maintain

Information Pages and Reports

Explains how to print various diagnostic and status pages from the control panel for troubleshooting.

HP ToolboxFX Software Functions

Details the features and folders available within HP ToolboxFX for managing the printer.

Supplies Management and Cartridge Replacement

Information on supplies, cartridge policies, storage, and managing print-when-empty settings.

Print Cartridge Replacement Procedure

Step-by-step instructions for safely removing and installing printer cartridges.

Memory and Font DIMM Installation

Instructions for installing memory modules (DIMMs) into the product and enabling the memory.

Product Cleaning Procedures

Procedures for cleaning the printer's paper path using HP ToolboxFX or the control panel.

Firmware Updates and Management

Guidance on how to download and install product firmware updates for optimal performance.

5 Theory of Operation

Major Product Systems Overview

Identifies the main functional systems of the printer: Engine Control, Laser/Scanner, Image-Formation, and Pickup-and-Feed.

Product Components Identification

Illustrates and lists the key physical components of the printer for reference.

Operational Sequence Explained

Details the operational periods (WAIT, STBY, INTR, PRINT, LSTR) and their durations and purposes.

Engine Control and DC Controller Systems

Explains the role and components of the engine control system and the DC controller.

Power Supply Systems Overview

Details the low-voltage and high-voltage power supply components and their functions.

Laser/Scanner and Image-Formation Systems

Describes the laser/scanner system and the detailed image formation process.

Pickup-and-Feed System and Jam Detection

Details the components and sensors for media handling and how the product detects jams.

6 Removal and Replacement

Removal and Replacement Strategy and Safety

General guidelines and cautions for removing and replacing parts, including ESD precautions.

Required Tools and Service Procedures

Lists necessary tools, screw types, and outlines steps before/after servicing and verification tests.

Component Replacement: Cartridges and Paper Path

Procedures for replacing print cartridges, Tray 2 cassette, and paper path rollers/pads.

External Cover and Panel Removal

Instructions for removing various external covers, panels, and the control panel assembly.

Internal Assemblies Removal: Power, Control, and Motor Components

Procedures for removing internal electronic components like power supplies, DC controller, formatter, and motors.

Internal Assemblies Removal: Fuser, Paper Path, and Drive Mechanisms

Steps for removing the fuser, paper delivery assembly, front door, and drive mechanisms.

7 Problem Solve

Troubleshooting Introduction and Initial Checks

Guides users on understanding troubleshooting, initial checks, and using checklists for product issues.

Menu Navigation and Troubleshooting Process

Explains menu navigation, printing maps, and outlines a systematic approach to solving problems.

Diagnostic Tools and Checklists

Provides checklists and diagnostic tools for identifying and resolving product problems.

Component Identification for Troubleshooting

Diagrams and lists of components, circuits, and timing for diagnostic purposes.

Control Panel Messages and Paper Handling Issues

Explains error messages, event logs, and provides guides for clearing paper jams.

Image Defects and Connectivity Troubleshooting

Diagnoses print quality issues, color problems, and connectivity errors with solutions.

Service Mode Functions and Resets

Explains access to service menus, resetting defaults, and engine/NVRAM initialization procedures.

Performance Issues and Print Speed Factors

Discusses factors affecting print speed and common performance issues like slow printing or blank pages.

8 Parts and Diagrams

Ordering Parts and Supplies

Information on how to order replacement parts, supplies, and accessories directly from HP.

Component Part Number Identification

Lists part numbers for supplies, memory, accessories, and user-replaceable components.

Using Parts Lists and Diagrams

Explains how to interpret the figures and tables that show product components for identification.

External and Internal Component Identification

Diagrams and lists of external covers, panels, doors, and internal product components with part numbers.

Major Assemblies and Optional Components

Diagrams and part numbers for major assemblies like Cassette (Tray 2) and Fuser assembly.

Alphabetical and Numerical Parts Lists

Comprehensive lists of all parts by name and part number for easy lookup.

Appendix A Service and Support

HP Limited Warranty Statement

Outlines the terms and conditions of the HP limited warranty for hardware and software products.

Customer Self Repair and Print Cartridge Warranty

Explains the process and policies for customer self-repair of parts and cartridge warranty terms.

Customer Support Resources

Provides contact information and resources for HP customer support via phone and internet.

Product Repacking for Shipping

Instructions for properly repacking the product for shipment to prevent damage during transit.

B Specifications

Physical and Electrical Specifications

Lists the product's physical dimensions, weight, and electrical requirements including power consumption.

Acoustic and Environmental Specifications

Provides sound emission levels and recommended/allowed operating conditions for temperature, humidity, and altitude.

C Regulatory Information

FCC Regulations and Compliance

States compliance with FCC rules for Class B digital devices and measures to correct interference.

Declaration of Conformity

Declares product compliance with safety and EMC directives, including CE marking.

Regional Safety Statements

Safety statements related to laser usage, EMC, and regulatory compliance in various regions.

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