Image defects
General print quality issues
The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all the pages that you print, whether you print in
color or in black only. The topics that follow list the typical cause and solution for each of these examples.
Problem Cause Solution
Print is light or faded. The media might not meet
HP specifications.
Use media that meets HP specifications.
One or more print cartridges might be
defective.
Print the Supplies status page to check
the remaining life. See
Information pages
on page 32.
Replace any low print cartridges. See
Replace print cartridges on page 46.
The product is set to override the
Replace <Color> Cartridge message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges on page 46.
The print density settings might have
been changed.
Set the print density setting to 0.
The product might need to be calibrated. Run a calibration. See Calibrate the
product on page 185.
Toner specks appear. The media might not meet HP
specifications.
Use only media that meets
HP specifications. See
Understand
paper and print media use on page 22.
The paper path might need cleaning. Clean the paper path. See Clean the
product on page 54.
One or more of the cartridges might be
leaking.
Try to verify the color of the toner specks
and check the cartridge for leaks.
The cartridge waste tank might be
overfilled.
Check for error code 10.98.XX in the
event log. The XX portion of the code
identifies the cartridge (00 is black, 01 is
cyan, 02 is magenta, 03 is yellow). If the
error was logged, replace the
appropriate cartridge.
Dropouts appear. A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
The media is flawed. The media
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
214 Chapter 7 Problem solve ENWW
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