Control-panel message Status alert Description Recommended action
until Replace <Color>
Cartridge displays.
Order supplies More than one supply item is low. Check the supply-level gauges
on the control panel, or print a
supplies status page to
determine which cartridges are
low. See Information pages
on page 32.
Order the identified print
cartridges. Printing continues
until Replace <Color>
Cartridge displays.
Print failure
Press [OK] If error repeats turn
off then on
The product cannot process the
page.
Press OK to continue printing the
job, but output might be affected.
If the error persists, turn the
product off, and then on. Resend
the print job.
Rear Door open The product rear door is open. Close the door.
Remove shipping locks from
<color> cartridge
A print cartridge shipping lock is
installed.
Ensure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridges
A print cartridge shipping lock is
installed on one or more print
cartridges.
Ensure that each print cartridge
shipping lock has been removed.
Replace <Color> Cartridge The identified print cartridge has
reached the end of life.
Replace the cartridge. See
Replace print cartridges
on page 46.
Replace supply
Override in use
The Print quality menu item
Replace Supplies is set to
Override out.
You can continue printing until
you notice a decrease in print
quality.
Tray 1 Jam
Clear jam and then Press [OK]
The product has detected a jam. Clear the jam from the location
indicated, and then press OK.
Unexpected size in tray #
Load [size] Press [OK]
The product has detected print
media in the tray that does not
match the configuration for the
tray.
Load the correct media into the
tray, or configure the tray for the
size that you have loaded. See
Load paper and print media
on page 28.
Used <color> Cartridge in use A refilled print cartridge was
detected and accepted.
No action necessary.
Used supplies in use Refilled print cartridges are
installed.
No action necessary.
Used supply installed
To accept Press [OK]
A refilled print cartridge is
installed.
Press OK to continue.
200 Chapter 7 Problem solve ENWW
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