Jams in Tray 1, Tray 2 and internal paper path .......................................... 602
Jams in Tray 3, 4, and 5 ......................................................................... 603
Change jam recovery ............................................................................................ 608
Paper does not feed automatically .......................................................................................... 609
Product feeds multiple sheets ................................................................................................. 610
Use manual print modes ....................................................................................................... 611
Solve image-quality problems ................................................................................................ 614
Print quality examples ............................................................................................ 614
Clean the product ................................................................................................................ 620
Clean the paper path ............................................................................................ 620
Clean the scanner glass ......................................................................................... 620
Clean the fuser ..................................................................................................... 622
Solve performance problems ................................................................................................. 623
Solve connectivity problems ................................................................................................... 624
Solve direct-connect problems ................................................................................. 624
Solve network problems ......................................................................................... 624
Service mode functions ......................................................................................................... 625
Service menu ........................................................................................................ 625
Product resets ....................................................................................................... 629
Restore factory settings ............................................................................ 629
Preboot menu options ........................................................................................................... 631
Solve fax problems ............................................................................................................... 638
Is your fax set up correctly? .................................................................................... 638
What type of phone line are you using? .................................................... 638
Are you using a surge-protection device? .................................................. 638
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 639
Does your phone line have a call-waiting feature? ...................................... 639
Check fax accessory status ..................................................................................... 639
Fax feature is not operating .................................................................................... 640
General fax problems ............................................................................................ 640
Problems with receiving faxes ................................................................................. 641
Problems with sending faxes ................................................................................... 642
Error codes .......................................................................................................... 643
Fax error messages ............................................................................................... 643
Send-fax messages ................................................................................. 645
Receive-fax messages ............................................................................. 647
Fax reports ........................................................................................................... 648
Fax activity log ...................................................................................... 648
Billing code report .................................................................................. 649
Blocked fax list report ............................................................................. 649
ENWW xxv
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