●
Use the Power-on checks section in the product troubleshooting service manual to solve the
problem.
3. Check the cables.
a. Check the power and network cable connections between the product and the computer or
network port. Make sure that the connections are secure.
b. Make sure that the cables are not faulty by trying different cables, if possible.
c. Check the network connection.
4. Make sure that the selected paper size and type meet HP specifications. Also open the Trays menu on
the product control panel and verify that the tray is configured correctly for the paper type and size.
5. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Configuration/Status Pages
●
Configuration Page
c. Touch the Print button to print the page.
●
If the pages do not print, check that at least one tray contains paper.
●
If the page jams in the product, follow the instructions on the control panel to clear the jam.
●
If the page does not print correctly, the problem is with the product hardware.
●
If the page prints correctly, the product hardware is working. The problem is with the host
computer, with the print driver, or with the program.
6. Print a supplies status page and then check that the maintenance items below are not at their end-of-
life.
TIP: If a maintenance item needs to be replaced, order the part number provided below.
a. From the Home screen on the product control panel, scroll to and touch the Administration button.
b. Open the following menus:
●
Reports
●
Configuration/Status Pages
●
Supplies Status Page
c. Touch the Print button to print the page, and then check the following maintenance items:
NOTE: HP long-life consumables and maintenance kit life specifications are estimations. Actual
individual life/yield during normal use varies depending on usage, environment, media, and other
factors. Estimated life is not an implied guarantee or warrantable.
ENWW Solve problems checklist 103
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