Recommended action
Clear the jam. See the clear jams section in the product troubleshooting service manual.
Job not stapled due to mixed sizes
Description
This message displays when the job to staple has more than one paper size (paper width).
Recommended action
Paper with different widths cannot be stapled. Use the same width paper for the entire print job.
Load Tray <X>: [Type], [Size] To use another tray, press “OK”
Description
This message displays when the indicated tray is selected, but is not loaded, and other paper trays are
available for use.
It also displays when the tray is configured for a different paper type or size than the print job requires.
Recommended action
1. Load the correct paper in the tray.
2. If prompted, confirm the size and type of paper loaded.
3. Otherwise, press the OK button to select another tray.
4. If error persists, use the cassette paper present sensor test in the Tray/bin manual sensor test to verify
that the sensor is functioning correctly.
5. Make sure that the sensor flag on the paper presence sensor is not damaged and moves freely.
6. Reconnect the corresponding connector.
●
MP tray: connector (J736) on the MP tray paper out sensor and the connector (J152) on the DC
controller PCA.
●
Product cassette: connectors (J739 and J742) on the cassette paper out sensor and the connector
(J151) on the DC controller PCA.
●
1X500-sheet paper feeder cassette: connector (J702D) on the paper feeder cassette paper out
sensor and the connector (J2003) on the paper feeder controller PCA.
●
Paper deck cassette 1: connector (J702D) on the paper deck cassette 1 paper out sensor and
connector (J2003) on the paper deck controller PCA 1.
●
Paper deck cassette 2: connector (J802D) on the paper deck cassette 2 paper out sensor and
connector (J2003B) on the paper deck controller PCA 2.
●
Paper deck cassette 3: connector (J902D) on the paper deck cassette 3 paper out sensor and
connector (J2003C) on the paper deck controller PCA 3.
402 Chapter 2 Solve problems ENWW
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