NOTE:
Type mismatch Tray <X>
Description
The specified tray contains a paper type that does not match the configured type.
Recommended action
The specified tray will not be used until this condition is addressed. Printing can continue from other trays.
1. Load the correct paper in the specified tray.
2. On the product control, make sure that the type loaded in the tray matches the specified setting for the
tray.
Unable to Install
Description
The product displays this message when one of the following conditions occurs during a firmware upgrade.
Recommended action
Remove paper from the bin to continue.
Unsupported drive installed To continue, touch “OK”
Description
A non-supported hard drive has been installed. The drive is unusable by this product.
Recommended action
Refer to the walk-up help for each of these error conditions for specific instructions on resolving the error
Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”
Description
The product has one or more HP genuine supplies, designed for a different product, in use.
●
10.00.41 (event code): Black print cartridge
●
10.10.41 (event code): Cyan print cartridge
●
10.02.41 (event code): Magenta print cartridge
●
10.03.41 (event code): Yellow print cartridge
Recommended action
Turn off the product, and then replace the supply with a supply designed for the product.
Unsupported tray configuration
Description
The product has too many optional trays installed.
ENWW Tools for troubleshooting 425
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