Format Disk and Partial Clean functions
Active and repository firmware locations
The firmware bundle consists of multiple parts. The main components are the Windows CE Operating System
and the product/peripheral firmware files.
There are two locations/partitions on the hard drive where the firmware components are stored:
●
The Active, where the operating system and firmware currently are executing.
●
The Repository, the recovery location.
If the Active location is damaged, or a Partial Clean was performed, the product automatically copies over the
OS and firmware files from the Repository location and the product recovers.
If both the Active and Repository locations are damaged, or a Format Disk was performed, then both
locations are gone and the error message 99.09.67 displays on the control-panel display. The user must
upload the firmware to the product in order for it to function again.
CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system,
firmware files, and third party files (among other files) will be completely lost. HP does not recommend this
action.
Partial Clean
The Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository
where a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without
having to download a firmware upgrade file to return the product to a bootable state.
Characteristics of a Partial Clean
●
Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.
●
Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
●
For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean function for
this product.
CAUTION: HP recommends backing-up product configuration data before executing a Partial Clean to retain
customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.
Reasons for performing Partial Clean
●
The product continually boots up in an error state.
NOTE: Try clearing the error prior to executing a Partial Clean.
●
The product will not respond to commands from the control panel.
●
Executing the Partial Clean function is helpful for troubleshooting hard disk problems.
●
To reset the product by deleting all solutions and customer-defined settings.
●
The product default settings are not properly working.
508 Chapter 2 Solve problems ENWW
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